Dunkin' — Restaurant in Matawan

This location provides an exceptional experience for customers. The staff members are not only courteous but also attentive, ensuring that all customers feel welcomed and valued. The cleanliness of the establishment is noticeable, contributing to a pleasant dining atmosphere. Moreover, the efficiency of the drive-through service is impressive, with minimal wait times that enhance convenience for customers on the go. The quality of the food is also noteworthy, with a diverse menu that meets various tastes.

However, there is a significant issue related to the current ordering process. The presence of two separate ordering lines that ultimately merge into one can lead to confusion and frustration. Customers may feel compelled to compete for their place in line, which detracts from the overall experience. To address this concern, I recommend simplifying the ordering system by eliminating one of the lines. By retaining only the outside ordering line and removing the inside line, the process would be streamlined, reducing the potential for conflict and improving customer satisfaction. This change would create a more organized and efficient ordering experience for...

this is the second time that I have tried to use curbside and this is the second time I am beyond furious. I will never go to this dunkin donuts ever again and I encourage everyone to take the few extra minutes to either go up the road to the drive thru or down the road to the one in ShopRite. the staff is beyond rude and doesn't care about patronage. I ordered a coffee curbside and again I pulled up into the spot waited 10 min looked no one was in the store and both ladies behind the counter were to busy talking to each other. I gave it another 5 min and had to go inside and ask if my order was on counter now cold was mine for curbside. i was told yes and oops didn't see it was curbside when it clearly said curbside. no apology nothing. DO...

Not sure if he is the manager or owner but the 30 something year old, thin Indian dude is quite possibly the most miserable person I have ever seen working a customer service job.

What a sad, pathetic, existence he must have to seek whatever joy he receives by talking down to customers, rolling his eyes and shaking his head in disgust. The icing on the cake, he appears to behave this way to women and older people. Truly a coward.

The women working here are all pleasant. And the coffee and donuts at Dunkin are borderline slop, but thats’s not their fault.

Hoping the manager learns how to be a decent human. You carry on this way, you will eventually offend the wrong person. Until then, pour coffee and bag donuts and keep...