Panda Express — Restaurant in Maui

This review is for their catering service which I was amazed by due to their efficiency.

The west side's one and only Panda Express is located across the Lahaina Cannery and Lahaina Gateway shopping centers, in a cluster of other businesses including Walgreens, Starbucks w/ drive thru, and a Burger King that was supposed to be a KFC before they pulled out. The inside is clean and spacious, with regular and high top tables, and a few outdoor seats. A drive thru is available.

We were on our way to the west side to have lunch at another establishment, when my mom tells me that we had to also visit family in Lahaina because someone recently passed the day before. Thinking back to when my dad passed, the family we were about to visit brought over tons of food to us, which is what local families do to ease the burden and show respect. I reminded her of that gesture, which she was so glad I did, but then asked "Where are we going to get food from in Lahaina?" With such short notice, Panda Express came to mind as I know they do catering. Thing was, do they require a minimum amount of time for catering tray orders?

My spouse phoned in, asked questions, and in less than 45 minutes, we left with a half pan of mushroom chicken, half pan of beef broccoli, and half pan of chow mein in hand, complete with heavy duty plastic sporks and a tong for serving, neatly stamped with "Panda Catering" on them. What a nice touch.

SERVICE: Phone and in-person service was quick and friendly, something that's evident at many of the PE's I visit.

OVERALL: Extremely fast and efficient catering option! So why not a 5? The food is good...

this was awful. Michelle M was such an awful drive thru server. she yelled at me, A PAYING CUSTOMER, that we shouldn’t have came because they want to close early and go home. We had arrived at 8:30pm which is 1 hour before closing and i had to beg to order the food. it’s like she doesn’t care if she serves people because the money coming goes to the hard working owner and manager who has to deal with michelle while miss Michelle M gets her hourly wage (even extra because she’s closing early without her boss knowing). I will be complaining to corporate and getting this location shut down unless Michelle M is dealt with by the management...

When I first moved here the food was awesome and the service was spectacular. A true ohana vibe. But now the service sucks, drive through is always closed, doesn’t give sauces, there’s always an attitude and the food is never hot except for the spring rolls. Doesn’t tell you about any up charges, no refills on drinks and no come in an hour before closing they will make so many excuses on why they can not serve. Second time this place has given me food poisoning. Thought maybe it was a mistake the first time so I thought I’d give it another shot. Apparently I was right the first time. Definitely will not eat here again. Do...