Popeyes Louisiana Kitchen — Restaurant in McHenry

Omg, be careful if you go to this location especially if you are a driver for any sort of customer service deliveries. I had the most horrific and verbally abusive situation in the drive-thru. As I was picking up a client's order the young lady that was heavy sets and either Hispanic or biracial of some sort of makeup was so verbally abusive when she demanded that I confirm the client's order before I even had it. I explained to her that I needed to take a picture of it so she needed to hand it to me and at that point she said that she was not going to do that because all doordash, Uber eats and the other services steal the food orders. I explained to her that I have been coming here for almost 5 years and she was the first and only one who has ever asked me to do that. She then stated to me that I was a liar and all we do again is steal the food. I told her that this is the first time I've ever been almost 5 years been asked this and she continued to tell me that I was a liar and all we do is steal food. When I asked for her name so I can report her for her inappropriate and abusive behavior she refused to give me her name and slammed the drive through window closed. Once I contacted doordash support they called the restaurant and they continually had to call cuz she refused to answer and when she did she then refused to identify herself and give her name. Totally unacceptable for customer service. This young lady clearly has some sort of anger and aggression management issues and should not be working with anyone in the public cuz she is very volatile and clearly does not know how to de-escalate or deal with people. Sad she could have handled herself in a much more professional way and even then dealing with doordash support was rude and...

It never ceases to amaze me how I can have some of the best service and best food at a Popeyes restaurant and then at the same time at the exact same restaurant have some of the worst service possible

Do yourself a favor don’t even bother looking up the hours to this restaurant because it doesn’t matter.

Their website says they’re open till 11. The signage on the outside of the restaurant says that they’re open till 11 but if you get there anytime past 1030 they will probably deny you service because they don’t want to be bothered to cook more food.

I got there at 10:48 on a Wednesday evening to order some chicken tenders and I was flat out, told by the person manning the drive-through that they were unwilling to cook me food because it was too close to closing time, and they had already started shutting down the kitchen.

What’s the point of even having restaurant hours if you’re not gonna adhere to them. I work overnight shifts and I rely on places that are open till 11 and midnight in order to get food sometimes and I gotta say this left a really sour taste in my mouth for this location.

I drove out of my way to get there before they closed and I didn’t show up a minute before close, I full showed up a full 10 minutes plus before closed and they refused me service

Occurred Wednesday 9/17/25 10:48cdt, drive through, female voice

I will not...

I go to this location at least 3 times a month since it opened and I always get the same thing: 10 tenders, half mild, half spicy. The price is different every single time I go there. If I get a military discount (which I do NOT usually ask for) by those that recognizes me I get as low as $7. As I said, I usually don't ask, so I normally get what's supposed to be the regular price. I have paid $11, 12, 15, 17 and now $21. When I bring this to the attention of the drive thru person I get a passive aggressive response and they always tell me it's probably because they are ringing the order up differently. I have pointed this out to them about 10 times. Why they are still not on the same page is beyond me. Also, when the location first opened, the food was really good. That's why I kept going back. It has since dropped well below quality. My tenders are now mostly dry or overcooked breading. Not sure what's going on there but they might be losing a pretty...