Stopped in for a PSL and asked if there was a sugar-free pumpkin syrup. The barista proceeded to give me unsolicited advice about how bad artificial sugar is and how it acts the same in the body as sugar. I said I prefer to avoid drinks with sugar because they bother me, but try to avoid artificial sugar for the most part. He went on with his "schooling" even though I could be his mother. Then he ASSUMED I wanted skim milk (I didn't) and informed me there is more sugar in skim than whole (I know. I'm 39 and took a nutrition course at UW in 2000, possibly the year he was born). As a former barista, I would've gotten, at the very least, a firm re-training about proper deference if I had condescended to a customer like that. At most, it was patronizing and assumptive. At the very least, it ruined a once, maybe twice a year visit...
Read moreYesterday when I was getting my daughter her usual Frappuccino, I was behind a car of teenagers that were literally screaming at the girl working the drive-through. I think it might’ve pierced her ear drums. I had my windows closed and could hear everything they were screaming at this poor girl. The way she was able to keep her calm and composure while being screamed at by multiple teenagers was most impressive. This happened at 2:45 on December 14 at the Mchenry location off Richmond Road. That girl deserves a raise. I’m not joking when I think there were six people in a small car all screaming at her because they didn’t have what they wanted and were just obnoxious jerks. They are lucky I wasn’t running the drive thru. Kudos to that girlfor her calm composure and politeness. No one deserves to be...
Read morewent for coffee Noise Level - Low Ambiance - fair.
Invenotry- there are plenty of cups and bottles avaible. they also have clearance section. but with clearance section purchase they refused to use my stars. but still a good deal.
Seating space- Plenty.
Order- Placing order was not a problem. But they were taking forever to make drinks for everyone. there were 10 people in the store and all 10 of us were waiting for our drinks and everyone had one drink order messed up. definetly shows that they are not focused and need more training. Not sorry for anything. I ordered Hot drink and they gave me iced drink. they Did remake my hot coffee though.
Overall...
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