Schlotzsky's — Restaurant in McKinney

Will give 2 stars since the sandwich was very tasty. I was driving back home from an out of town trip. Decided on Schlotzsky’s because it is reliably good food. Ordered a couple of sandwiches and a drink. Asked if I can get extra meat on a sandwich, since it is an option, just on the side. We had our dog with us and it hadn’t eaten all day. This seemed confusing somehow, so I explained the situation and while sandwich meat is great for a dog it is fine for a treat, especially since the dog is starving. For some strange reason this was an outrageous request. I certainly couldn’t have extra meat for on of my sandwichs on the side. I absolutely had to pay for another sandwich. I think she was later suggesting after I got to the window I could get extra meat and pull it off myself. By this point I wasn’t happy and will never eat at this location again. If I was the owner I would immediately fire the drive-thru attendant. She has no business in a customer service position. On the bright side, the sandwiches were excellent. It just isn’t worth dealing with people who seem to be trying their hardest to make sure you...

The first few times the food was good but after ordering two turkey originals late one night the bread was so hard it had a whitish look to it. The bread was dry and crumbly, the outer edge was so hard you had to take it off. There was very little meat inside the sandwhich so after taking off the hard parts there was only about two bites remaining. I called the next day because they were closed by the time we returned home, the manager was gracious and offered us a free meal. This time the sandwhich tasted like what we had become accustomed to at the Allen store. A few weeks later, same thing, dry whitish crumbly hard bread with what seem to be what ever meat was left over before closing. I called the manager again and she was equally gracious, offering another fee meal. When we returned home with the order I was surprised to find the exact same hard and crumbly inedible bread, this time during the lunch hour. I thought, this must be a joke! Never again will I waist my time and money here, we will continue to drive to the Allen location. There is something very wrong when the food is inedible and has to...

I would give 0 stars if possible. On March 20 around 3:30 pm, my friend and I went in for a sandwich. Upon arrival at the counter, we found no one to take our order. We looked into the kitchen area to get their attention and what we observed was quite concerning. A female employee preparing sandwiches without gloves was putting her bare hand into the large containers which contained grated cheese. She paused for a second to scratch her head and put her hand back into the cheese. A few seconds later the manager on duty came out from the kitchen area and saw us standing there. Appalled by the unsanitary behavior we had just observed, we proceeded to speak to him about it. He said she should be wearing gloves and he would speak to her. I asked for the contact information of the franchise owner and he said he would get me the information for the district manager but never provided it. We refused to order and left the store. This was a very disappointing experience and I will not return to...