McDonald's — Restaurant in Medina

Hi my name is Ethan I am 17 years old (Most of you may think im a punk and all 17 year olds are non-civilized but just wait) and I visited this McDonald's on Monday May 11th at 3:20 pm. I just got out of school and during summer time and I wanted to get in shape so I visited McDonald For a refreshing healthy yogurt parfait so i kindly asked if i could see the nutrition facts on the parfait NOTE They Have to Carry This BY LAW IN their store at all times. Upon my request I was soon returned with NO NUTRITION FACTS and ordered my parfait anyways. Anyways I soon Met the most Rude and protrude staff. First off my food was OK nothing special. I sat down and ate my parfait with my friend ( who had some giant eagle sushi and was done with it) we where not loud we where proper and acted fine now problem. Then my friend walks in with a couple of his friends Kyle, Jack and his girlfriend Maddie they brought pizza with them. We where all talking nothings wrong when a manager Named BOB walked up to us stating this and I quote " your eating pizza in my store. Come on now REALLY ARE You SERIOUS GUYS" I then Replied " I bought a Parfait". He then replied "Really One Little Parfait, That dose not make up for all of you". " He then looked at us uncomfortably until we left. Me unfinished with my Parfait and our conversation from school not to be finished. I then 10 Min Later Call the store and ask for the manager. I say the following "Hi my names Bill and im the kid you kicked out of the store a few minutes ago. look i understand if your not having a good day but i think your actions where unjustified." exactly what I said word for word. His response then is " yea I dint kick you out i kicked your friends out" HE WAS TRYING TO JUSTIFY WHAT HE DID.I then stated "I don't think that was Right i see people stealing your WiFi all the time" He then says " hey im new here and that s### dose not fly in my store" i then stated " OK sir id just like to inform you that i will not be eating hear any time soon again". He says " fine" and hangs up

THIS IS WHY I AM OUTRAGED AND WILL NOT BE EATING AT...

Now the most depressing place.

We walked into this McDonald's and it was quite depressing being there. We used to frequent this place and we have not been having as much fast food lately and it was a shock to see how much this place has changed. The first thing we noticed was that there were no employees in the whole building except for back in the grill area. There was trash on a table that remained our whole stay.

There were several oversized screens to take orders in the middle of the dining area by the doors. The play areas were completely gone and had been redone with seating. The seating is very spaced out and open inside this building now. But the interior looks incredibly modern and industrial and not in a good way in a way. The lack of welcoming employees combined with the warehouse like, industrial decor makes you feel depressed being there. The kids we had with us all said this. Since no one seemed to be coming to the only cash register that existed, we ordered from a screen. After quite some time they brought us our order and they apologized for the long wait and gave us a free fry because we waited so long. I did not complain that we waited so long because I figured they were short staffed, so the only thing I can say is that a free fry was a nice gesture. During this time they were mostly taking orders via drive-thru as the drive-thru was quite busy.

We were one of three groups inside the whole restaurant at the time. I can see why this dining area is not frequented very often because it was not a friendly or welcoming establishment based on the design, decor, or lack of staff.

I'm probably going to stick with what we have been doing avoiding this McDonald's after this experience and continue going with other fast food places when we must eat in a rush. What they are doing at this place feels robotic, depressing, and definitely not welcoming.

I am not one to give our such low reviews normally, but this one goes to whoever from corporate designed this dining user experience (from the decor and the process of order taking and lack of humanity). It was flat...

Let me start by saying we get breakfast here all the time and have never had a problem. That said today we stopped to pick up lunch through the drive thru. Got a 20 piece mcnugget and 2 large fries. When we got home (maybe 2 miles away) and went to eat the fries they were cold and undercooked on the outside and pretty close to raw on the inside, literally still in a clump in the container, and the nuggets were rock hard and cold.

So hubby takes our inedible food back up to the location and had to wait at least 10 minutes before anyone in the back noticed he was at the counter. Then the young lady who he talked to tried to tell him the fries were fine because she took them out when the timer told her to. He told her to try them and so she could see they were raw but she did not take him up on that offer. Anyone with eyes could see that the fries were barely cooked at best.

They did give us new food but instead of putting it in a new bag reused the bag that we brought back the inedible food back in. And while the fries were hot and edible they were still slightly undercooked but at least not raw this time

Meanwhile the supposed Manger was no where to be seen and at no time came out to help the young employee deal with a dissatisfied customer.

Also tried to call the location before going in and there was no answer and the voicemail was full.

Just a disappointing customer service...