The Honey Bee Bakery — Restaurant in Medina

Ok it has taken me a long time to write this review but everytime I go passed this place I still get annoyed. My son was turning 10 and about a month before his birthday we went into the bakery to try some of their baked goods to see if we liked it. I ordered a few cupcakes and some brownies they were all delicious. So I ordered my son's cake that day. She asked his favorite colors he said red and blue and theme was x-box. So day of the party hubby picked up the cake it was a big cake box and excitedly son and I opened the box to see his cake! It was the thinnest sheet cake I have ever seen. Either it didnt rise or they sliced it in thirds to make money off the rest of the cake. It was also the most unimaginative X-Box design ever! The entire cake was bright blue it had a bright red controller and had my sons name and the number 10. Fine it was a tiny cake and ugly but it had to be delicious right?! Nope not one kid ate more the half a piece and my son asked me if they made the cake a few days ago since it was so dry. Thankfully I had ordered cupcakes from a friend that were amazing and not from a "professional " bakery. I am all about supporting local but not this place that would ruin a...

I was super excited to try this bakery and wanted them to do my baby show cake and cookies. I have been Facebooking with them and sent my pictures and even got pricing, date, and time from Honey Bee. This was about 2 months before my baby shower.

I have contacted the bakery 3 times in the last 4 weeks to make sure we were still on schedule. One of the workers told me that they did not see my order and that I should call in an speak to the owner when she was in. I then called back again and got the owner. She advised me they were having problems with Facebook and email and to text her the pictures. She told me once she received the pictures she would confirm.

Another week went by and I still didn't hear from her. At this point, I feel I have done more than enough as a customer. I have been shopping for cakes and my party is the 15th this month. So frustrated!!!! This is why people get upset with small businesses I would have been fine if they would have told me 2 months ago that they were booked and...

I was shopping around the square Friday so I stopped by Honey Bee Bakery for some macarons. I bought three and after leaving I tried one. It was dry and hard. The entire top half of the cookie crumbled off. I decided to go back and tell them how stale the cookies were. The salesperson was very nice. I asked to speak to the manager. The salesperson went in the back room which I could see. The manager made a face and made it clear she did not want to talk to me. I waited and she didn’t move off her stool. I gave up and left the cookies and left the store after telling them how upset I was that they would serve stale cookies and provide such horrible customer service. I am baffled how a bakery can serve cookies so hard that they had obviously sat around several days. I expect bakery items to be made fresh. And I am truly astonished a manager would not speak to a customer after this. So no macarons, no refund, just bad service (from the manager, not the...