IHOP — Restaurant in Memphis

Unfortunately, this isn’t what you’d expect from a restaurant known for hospitality and family settings. However, my family and I went to dine and the experience was beyond disappointing. After being sat, it took them awhile to greet us. We didn’t even know who are server was suppose to be. Two servers brought us drinks and then it took them awhile again for anyone to check on us to take our food orders. We were a large party so I was understanding if it was a staff shortage but we did watch other servers greet and that orders for at least two tables before our food order was taken. When we asked who our server was, one person told us it was a new server who never introduced herself to us. The manager told us she believed it was a different server who was the main server assisting us. Then a third server check on us and told us the manager didn’t want her serving us and that when they get larger parties the other servers take those tables. By this point we been here for almost an hour and only had our drinks. But at last, our food orders for does get taken. My aunt was ticked off and wanted to speak to a manager. We were told the manager was a bit busy and would get with us shortly. We managed to catch the manager moments later and she informed us that she was actually in the kitchen cooking the food and apologized for the inconveniences we were experiencing especially because it’s still unclear who our server actually was. Our food came in bits and pieces. Some of my family got their sides and had to wait 19 minutes for their main. My sister got her pancakes and waited almost 20 minutes for her sides. My aunt never got her turkey sausage but after waiting so long she didn’t want it anymore. Some of the food was warm at best. And I didn’t get my correct platter until we was ready to go so I just took it to go. When it came down to pay, my mom and aunts recipe didn’t have gratuity added and they both paid cash. Long story short the server pocketed some of the change as a form of gratuity before my mom could even leave her some as a tip. So all that added killed the experience all together. We can give some grace because being short staffed happens, having a slow kitchen happens, mistakes happens. But grace only goes so far and as a manager for a hospitality chain myself, how we handles those mistakes and mishaps goes a long way for our guests. This was my family’s first time here and we won’t be returning. This is just to bring awareness to the...

The young Indian lady is awesome. The Latino/Hispanic dude cooking, has a problem with black people. I frequent that location because I live closer than a mile away. His name is “Daddio” according to the hostess. Do not spend your money at this location if he’s at work. He will play with your food which is playing with your money. The reason I remember him specifically is because I ordered a Classic Combo on the app. I couldn’t add extra pickles on the app, so i walked in and asked for it. The dude literally put a salad on my burger. Insane the stack of onions, he put 4 tomatoes and a handful of lettuce on the sandwich. I’m unsure what his problem is but he obviously isn’t a good cook.

Pictured is what the inside of the thinnest IHOP patty I’ve ever had. It was RAW in the middle. Don’t order online, or when he’s at work. Don’t even bother calling because they won’t even answer the phone. This is the 3rd Classic Combo this dude has ruined. Never again. If I order it online and he does it again, I’m requesting a refund. I refuse to stop ordering because he’s incompetent.

Update 7/12: still NOTHING from the Mexican American owner. Not only is he very dirty, he lacks what it takes to operate a business.

ONLY eat there if the young African American guy is at work. They hostess Katy us GREAT. I hate she has to work for such...

It’s absolutely awful … when you have a young people in environments where they do not want to do nor value their jobs as part of their livelihoods… When a customer is unsatisfied and want something re-cook… the manager shouldn’t have a problems getting an employee to recook,,, food they don’t even pay for,,, MAKE THIS MAKE SENSE,,,, you bring out a omelette that looks like only half an omelette and refuse to recook!!! DAMMM JUST EGGS ,,,, food presentation is just as important as cooking it! THANKS TO THE MANAGER,,, she went back and cooked it herself,,, WOW…I didn’t even want an ANGRY COOK RE-COOK,,,, anything for me….. the waiter was extremely nice. The environment was extremely nice.,,, NOW THAT COOK,,, I’m sure the manager knows how to deal with this persons insubordinate attitude,,, I HOPE,,,, if your employee don’t want to work,,, let them stay home! I actually came back to this location to eat because I was there two nights ago and had the Colorado omelette and it was so well prepared so I brought another friend out to sample the omelet’s WHAT A FLAW!!’ His omelette was well prepared and mines was only about half!!!! For the record I’ve been to this establishment many times in the past,,,, never a complaint or problem,,, times are...