McAlister's Deli — Restaurant in Memphis

I placed an order online for $25 with your online app. I ordered food and received my food made incorrectly. I contacted your restaurant immediately on Christmas Eve to notify them of the mistake. I was spoken to very condescendingly and was not met with any type of empathy in regards to a $25 order on Christmas Eve being made incorrectly or any type of assistance to correct the mistake. The offer that was made to me was to either come up to the restaurant and have the order completely Replaced or I could come when the restaurant was open again after Christmas Day and have the order remade or get a card to have a free meal. The next time that I came in I came into the store on December 26 to have that to happen. I was told they would not be honoring what they told me and that They don’t know why I was lied to. I spoke with Mariana and was given these offers and once I spoke with the young lady at the restaurant, Audra or Otra, I was told that this would not be happening. She was decent as far as pleasant tree was concerned she did not have any negative. Spoke Again, there was no empathy. I was told that the general manager advised that he would not authorize to have my meal remade, even though I had picture showing that it was made incorrectly that he would refund me when he returned to work for my entire order this would be an inconvenience for me because I was already there now and wasted gas and time coming up there. I’ve already paid for delivery on my previous order and had come to the restaurant in order to have this corrected which I should not have had to do And then being told I have to come back another day in order to receive a refund that they could’ve just given me today. I was also told I would receive this refund when he returned to work however a month ago when I had an issue with my order, I was offered a refund and never received it. This concerns me that I won’t receive this one either. It is very poor business practice to offer a customer a resolution, and when they show up in order to receive said resolution that was offered to be denied that resolution and to go back on your word, it is very poor business practice and I’m very disappointed. I spent a great deal of money with your restaurant and don’t feel that my business or money is valued at this time, and my reviews were...

Placed a to go order at 12:50 with a pickup time ready at 1:07pm. I ordered 2 McAllister clubs with Cheetos . I arrived at the store and asked was my order ready I was told it was next up to be prepared . I'm like ok cool. I'll wait . At 1:21pm my order was still not ready and I asked the manager Rebekah "whats going on with my order" she threw her hands up and said " idk, we have a new person on sandwich's " my thoughts as a customer is that you are a manager that's all you had to respond with ? Not one time did she say let me go back there and check on your order? Hey, can y'all give me an estimate time on when this Customer order is ready she never walked back there. She threw her hands up and walked away and continue doing what she was doing. Not one time did she say let me go back there and check on your order? Hey, can y'all give me an estimate time on when this Customer order is ready? She never walked back there one time. She did not even apologize for my order being delayed, she didn't care and she said that so many words. She threw her hands up and just walked away and continue doing what she was doing walking around like a chicken with her head cut off. Needless to say after me constantly harassing them for my order an Hour later, My order was found. It was ready the whole entire time. I am very disappointed in McAllister and the MANAGEMENT lacked all qualities...

I have never gone out of my way to leave a negative review, but the manager, marianna was genuinely so rude. I worked at mcallisters in college for years, and am in the hospital, and wanted a club with no meat, substituting cheese instead, due to my religion. The online ordering tried to charge me $6.99 for this change. I explained the additional charges, and she told me that that was accurate, which, in the 6 years that I worked at mcallisters, I have never known to be true. This was the same sandwich I got everyday for years. I politely asked to speak to the manager, assuming that she was unaware of the cost difference. and she said “one second” and laughed in my face and then said “My name is marianna, I am the manager”. This lady is obviously going through something to feel the need to be so rude over the phone, when someone asks for a change that SAVES the restaurant money. I pray that her heart is softened and that she becomes a kinder person, and learns that you don’t have to be rude to make yourself...