Zaxbys Chicken Fingers & Buffalo Wings — Restaurant in Memphis

The customer service at this location just continuously gets worse and worse and I’m so sick and TIRED of it.

The business closed one location and built and opened another location right across the street and took the same type of lazy, trifling and unreliable hoodrats from the original location to the new location.

Last night 12/20/23, I went to this location to get a simple order of (5) traditional wings (all drummies) meal, (5) extra traditional wings (all drummies), an unsweetened tea/lemonade and a large cup of ice - a very SIMPLE order that was made complicated by the hoodrat staff.

Even after having to repeat my SIMPLE order 3-4 times at the speaker and wait for an extremely long wait period in the drive thru for about 20+ minutes, my order was STILL NOT READY when I got to the window 🤦🏽‍♀️😡.

The Black male staff was standing there dressed more like a thug on the street as opposed to a food industry professional, wearing a dark hoodie and asking me (AGAIN) to repeat my order only to turn right around and tell me that THEY HADN’T EVEN STARTED COOKING MY ORDER YET 🤔🤯😡 and instructed me to pull up and wait for about 10 MORE MINUTES 😡😠.

I asked to speak to a manager. He (the staff) walked away to huddle amongst the other hoodrat staff to have a discussion (I’m guessing) about me and the other staff kept turning to give me “a look” while they continued to talk.

Moments later, the Black male staff returned to me with my order in his hands, but the order was wrong. They gave me some flats (in the extra wings order) and I told him that that’s not what I ordered and he told me that I would have to pull up and wait for the order to be cooked (AGAIN) 😡😤.

I asked to speak to the manager and he proceeded to return inside of the restaurant tabs moments later, the hoodrat manager came to approach me at me car outside in the drive thru.

It gets worse…

As I began to express my concerns to the hoodrat manager, she (like most untrained hoodrats) rudely interrupted me and began to talk loud and defensive - as if what I had to say didn’t even matter.

I let her (the hoodrat manager) finish speaking and then when I began to express my concerns (AGAIN), the hoodrat manager interrupted me (AGAIN) and tried to defend the unprofessional and unacceptable performance level of herself and her staff.

I asked the hoodrat manager if she could give me their corporate office phone number and she said “I just started, I don’t have it”. 😳

I then asked her for their regional manager’s phone number and she (AGAIN) replied, “I just started, I don’t have it”. 😳

She then gave me two options of either waiting for my order to be cooked (AGAIN) or get a refund. I chose the refund and she left and stayed a long while before returning to give me my refund.

I began to tell her that it was so inconsiderate how I was being treated and how I didn’t appreciate it and she turned to walk away like she didn’t even care about however I felt about the situation and how I was inconvenienced.

This is so pathetic how these untrained hoodrats are being allowed to continuously run this business in the ground while taking the customers for granted. And it’s happening at so many of the other Zaxby’s locations, which is indicative of the upper management possibly purposely hiring hoodrats.

Where is the DIVERSITY????

If the hoodrats were to be adequately trained, take their jobs more seriously and PERFORM at the same energy level as they stand around participating in PERSONAL chatter and moving at the same pace when they’re #outside then just maybe they could get those orders out to the customers more expeditiously.

I’m sick and TIRED of the mess. I’m sick and TIRED of the disrespect. I’m sick and TIRED of the incompetent and unprofessional hoodrat employees. I’m sick and TIRED of the extremely long wait times in the drive thru. I’m sick and TIRED of the excuses. I’m sick and TIRED of being told to “pull up” and having to wait for my order EVEN LONGER. I’m sick and TIRED of having to repeatedly repeat my SIMPLE...

I've been going here for a minute now from time to time, they've always given me solid service and for the most part it's remained like that almost every trip there.

Earlier this year I noticed the place was starting to go downhill, bad attitudes without warranted reasons for one, avoiding customers, some weird stuff...nothing horrible but it was a sign of "this place won't be worth going to soon".

With that said I actually think they've solved this and seem to be working better now.

I dealt with one lady in particular who was older(I don't mean old I just mean she wasn't a teen) in some glasses and I wish I got her name because she was such a delight to deal with, the conversation was short but the way she deals with customers was so refreshing.

Ya'll find out who that is, she may be a manager and if she isn't ya'll need to see how she is with schedules and such because if she isn't a manager she has the stuff to be one and more one day.

From one dude who gets tired of attitudes that I didn't cause I really genuinely appreciate you, I had just dealt with foolishness prior to going there for some food and that lady just being a normal, decent person, brightened my day quite a bit.

Acting like that will get us all way further in life, and I myself will even take that as a reason to work on my own interactions with people in the future.

Appreciate you miss, you're a gem. A simple nice interaction like that was enough for me to make sure I took time out of my day to show love to a place. Employees like that are how you will win, without them you will have...

America [Bernie Mac reference], as a business owner and travelling customer, I felt obligated to leave this review. I hope this review finds Zaxby's management. Everything can be going right, but if you have the wrong hostess or cashier, it ruins everything. I am usually more calmer than my wife, but today I was having a rough day at work and thought a good Zaxby's meal would cheer me up. We walked in and approached one of the registers and began looking at the overhead menus. A lady with a light complexion arrived. (I am sure staff can figure this out) Here is where I had to hold myself back. This woman slowly walked pass the register we were standing, no eye contact at all, and mumbled "can I help you." I stared at her for 3 seconds wondering if she was actually talking to me. No eye contact again, when she said "can I help you". She final looked up and I kind of laughed it off and looked at my wife. We were both too tired to deal with this woman's attitude at the moment. She seemed to be an experienced worker, which may be why people are tolerating her, but come on. Don't put rude employees at the register. If management is aware of her attitude, then this review should be directed to upper management. Three stars because food was great, restaurant was clean, and the other employees seemed to be having a good day doing their job. I wanted the drop it to 2 stars because of this girl. Hopefully, this is just a one time incident. Somebody help her out before it...