McDonald's — Restaurant in Mentor

Usually, I have some genuinely sweet kids waiting on me here! Today, however, I had a worker slam the drive thru window in my face as i was speaking! Do NOT i repeat DO NOT ask for a redo here. After which I could hear the worker yelling that I didn't want what they gave me and that I wanted new, and that there's nothing wrong with it, I didn't make it, and so on. When the window re opened and I asked to speak with a manager "please", The young woman in the window angrily said, she was the manager. When i tried to explain what had happened i was half a sentence in when I was shut down and corrected. She proceeded to tell me her worker is fine, was not rude to me, did not yell at me, some expletitives and to get out of her drive thru. Repeatedly! I must admit i sat there in shock a minute. All while her and the staff stood on the inside of the window yelling at me.! Because I asked, if they could make me a new ice cream cone "please". FYI the one they served "out the window" was already melted and falling completely to one side. I could not have left with it. Apparently, even asking nicely is not allowed. I am appalled. Not only did I have my child in the car but I truly was very nice about it. Will NOT be going back ever! Thanks, so much, Nadia. I meant it though when I said, I was gonna pray for you and your peace today....

I get that it is mc donalds but this one is overly pruced and needs alot of work(at least the staff we dealt woth tonight. People were just standing around when there was plenty to do. We walked in and it just looked filthy. The gentleman that took the order was very nice and knew what he was talking about. The staff looked dirty and what happened to proper dress code. Staff members had gages and multi colored hair and face piercings it was a little off putting. People in the back making the food messed up our burgers and we only asked for no onion or mustard... I did add tomatoes to mine and got charged 50 cents per burger for a tomato that was the size of a quarter. The food was either cold or sloppy when being put together and there was greese everywhere. The play area yes had alot of kids in it but when alot of them left no one came to clean it up at all. Overall just very...

We went through the drive thru on Friday, 6/10/22 to pickup 3 mobile orders in the same vehicle as our family members each have their own accounts & mobile app on each of their phones. Cashier asked for the order codes, we provided them 1 by 1. She processed the 1st order, then the next 2 orders, then asked me for the 1st code again. By then, the 1st code was no longer available as the order was processed by Cashier after checking into the location from the mobile app. I had to pull up the email confirmation to show the idiot that we placed that order as she wasn't going to give us the food. The funny thing was, she knew we placed that order because the 1st bag was already prepared and ready with the exact contents that was ordered in order 1. Watch out at this location and make sure that you screen shot your code. No accountability anymore post pandemic because no one...