Lucky House Restaurant — Restaurant in Meridian Charter Township

I've ordered from Lucky House for a long time now and until now, despite the awful costumer service and the fact they are constantly late every time (by an hour and a half or so), I didn't see the point of complaining. However this time, after placing my order for General Tso's Tofu (which I know is a vegetarian dish as the lady on the phone told me many times before) I got my meal with pork fried rice. I have been a vegetarian for over 6 years for religious reasons and when I called Lucky House, distressed and thinking that the order must have gotten mixed up, she told me that the General Tso's Tofu comes with pork fried rice and an egg roll. This obviously is a new combo they are doing and I explained the situation and instead of her admitting the issue and apologizing (which I would have accepted and moved on) she tried to blame me. Instead of taking fault and having a new one delivered she demanded I come into the store and pick up a new one (which I can't due to the fact I don't own a car). After her continuing to insist the situation was my fault I told her I wouldn't be ordering anymore from them if this is how they handled their costumers. She then scoffed and HUNG UP ON ME. I have been a costumer since I moved to the area but I WILL NOT BE...

The best take-out in the Okemos/Haslett/East Lansing area for sure. All your favorites, large portions, good quality, decent prices for the quality and the portions. Their fried dishes can sometimes be a bit overcooked (Sesame/Tsos/Orange chickens) but their stir-fried dishes like szeshuan and kung pao are always great. So is their sweet & sour chicken and shrimp if you need a fix of that sort of thing.

My favorite is their Hunan chicken, which is a stir fry with lotus root, carrot, celery, mushroom, onion, and those fermented black bean type things that are amazing. A little licoricy and garlicky with just the right kick. My wife likes the garlic broccoli and veggie lo-mein. Their steamed dumplings are also fantastic. Spring rolls are the best of their egg roll, shrimp roll and spring roll options - although the shrimp roll is good too. Not a huge fan of the egg roll. A lot of people seem to order the fish dishes that are usually on special, but I've never taken the dive.

There are a couple tables in there - I've only seen anyone eating there a couple times though.

They also deliver for like $3 more, and it's usually fast, but it can occasionally take way longer than it should. We usually do pick up anyway.

Great place, and it's been around...

Do not use their online ordering option! I used to stop in to this restaurant and take-out all the time, but tonight I placed an online order, their website states a 30-60 minute delivery window - seemed reasonable. An hour and ten minutes later I was still waiting on my delivery. When I called to check the status, the woman said it would be another 25 minutes. 40 minutes later (almost 2 hours after original order time) I called back and the same woman said it would be another 8 minutes. I expressed how upset I was with this experience, but as I was speaking I overheard her ignoring me and speaking to another customer while I was on the phone. So I hung up. She called me back a minute later and said the food hadn't left yet, so if I wanted to cancel the order, I could.... that's just what I did. I work in the customer service industry, therefore I understand what it means to take care of your customer. This experience was completely unacceptable... I will never order from this...