Applebee's Grill + Bar — Restaurant in Mesa

Normally I try not to make bad reviews and understand what a mistake is made but Applebee’s really went the extra mile to create a bad experience this time.

I placed an order through a third-party delivery service, they did great so I won’t mention them.

I ordered bone in wings and a soda. What I got was boneless wings and a soda. It’s understandable how that might have been a mixup when the order was read.

No big deal, I am hungry but I was willing to re-order through the app with the credit they gave me and pay delivery and tip again to get the order right. I thought, maybe I should call just to make sure the order comes correctly this time. What I got instead was very unexpected!

The manager got on the phone after the person who answered the phone didn’t want to speak with me for some odd reason. I’m not sure because I really wasn’t angry and it seemed to be a pretty pleasant conversation just asking to confirm that the right type of wings were sent this time. When the manager on the phone I explained the situation and asked again that he verify and make sure that I get the correct wings. I also mentioned that because of the mixup I had to pay delivery and tip to another driver and that I really wasn’t happy about that. His response — “okay”

The manager was quick say it might not have been their error and that maybe the wrong order was delivered to me by the third-party.

I got the right soda and the right number of wings and the right flavor . I just didn’t get the right type of wings. I’m just saying...

Before we ended the call I mentioned to the manager that their online menu does not offer a way to order french fries through the third-party app and asked if he could add an order of fries to my order and that maybe (didn’t think it would be a big deal) he could do that to make up for the error. He said that he will talk to the third-party delivery guy when he got there and would have them charge me for an order of fries and that he would not comp them to make me happy.

The manager was very defensive and was quick to tell me that they are not responsible for the order because it was ordered through third-party and how I need to deal with everything through them and that it was not their responsibility to make it right.

Okay... well dang it! I like their wing but I guess they don’t want me to buy them anymore. I’m gonna miss you Applebee’s. But I’ll make sure to take anyone I know with me. We will just find another...

I’ve been ordering from this location for several years and have never had any issues. The staff has always been professional, polite, and courteous. I’ve even left positive Google reviews based on my past experiences.

However, this recent experience was terrible and completely uncalled for. The service is horrible.

I placed a typical pickup order: Bourbon Street Chicken, with a request to hold the onions and to have the shrimp on the side. The woman taking my order said, “The only way we make this dish is with the shrimp on top.” I replied, “That’s fine, just hold the shrimp too—no big deal.” I also ordered a side of cheddar broccoli. She repeated the order back to me.

When my son brought the food home, my container was full of onions. I called back and spoke to the same woman. I politely let her know there were a lot of onions in the dish, and she immediately caught an attitude. With heavy sarcasm, she asked, “So, you want us to make you a new one?”—sighing loudly like I was being unreasonable. I responded yes, and asked that it be remade.

My husband went to pick up the corrected order. When he got there, a customer at the bar stared at him. When the waitress (the same woman who took our order) noticed him, the customer flagged her down, whispered something to her, and pointed at him. She went to the back, came out with the bag, and barely handed it to him—without making eye contact. When he said “thank you,” she just said “whatever” and walked off with an attitude.

That already made me uncomfortable. But when I opened the food, I discovered onions all through the cheddar broccoli as well—something I didn’t even expect to worry about. On top of that, it was unusually spicy. At that point, I didn’t feel safe eating the food at all.

I tried calling back again and got no answer, so I went in person to request a refund. The manager was kind and professional, but the woman who took the order was standing right there, quiet, while she processed the refund.

I’m extremely disappointed by how the situation was handled. That Lady was extremely I’ve supported this location for years, but this experience has left me feeling disrespected, uncomfortable, and unsure if I can trust ordering...

**long novel-Today me and my family (3 adults and my baby (7mths).) Visted here right around 3pm. This was me, the baby and my fiance first time outside new parents. Restaurant was not busy at all. Bar had a few people. But smelled of no food.. This WAS one of my family fave places to go so off back we already knew our orders. I was going to drink but decided to enjoy the moment and not drink. MY ID IS PLACED ON THE TABLE. I continue to play on the kiddie menu with my daughter. (The waiter was the only one on the floor at the time). We place our orders and our shared appetizers were lukewarm at best. We made a complaint he was very understanding of the kitchen "mess up," and got us some hot chicken. Food scored like a 4.5 out of 10. We pack up and leave. I get home and remember I left my ID ON THE TABLE! I call 3 times finally an answer. The first time, I got an answer a lady told me she didn't have it. Ok, I search my stuff but IK i left it there! The second time I call BACK I spoke with TOMMY. He told me they didn't have it, I give him the spill of what happened xyz. He said it's not there I can check the DUMPSTER. I said ok. Koo, (really not coo) I'm OMW. I get there. (Shift changed) I tell the host what happen she help me check under the seats of where we sat, I tell her I'm 100% sure my ID here unless it was thrown away, (and as has been a sever that's not something servers do normally, attention to detail is one of our attributes!) I knew something was up, she go check the safe, the bar lady over hear me talking about my ID and tries to go check the safe HERSELF TOO. Here comes Tommy already telling me he "knows it's not here, he doesn't have the ID." So I just stare at the man because he provides no solution outside of DUMPSTER diving again, the lost and found comes about, He take me to it, and I asked, "So is this where you put IDs? " he said no. So the bar lady comes over and starts checking the drawers near by the lost and found and FOUND MY ID.. This location has declined this was my fave applebees when I stayed in the neighborhood. But something off and it's starting...