McDonald's — Restaurant in Metropolis

As most of you know, I start out fastfood restaurant reviews at 4 stars, then increase or decrease it accordingly. I really really wanted to give this one 5 stars and would have up until 3 days ago. My experiences there since then have convinced me to drop it down a star. I am tent camping at nearby Fort Massac State Park and usually start my mornings with coffee and perhaps a breakfast sandwich at this McDonald's. Three mornings ago I suffered through the continuous shrieking of the manager. I couldn't see who it was because most of her shrieks were aimed at the employees in the back. She had no problem humiliating them in public, including Ethan, whom I would rate 5 stars if Google Maps allowed it. Today ( Sunday, August 21) was a stunner. I didn't get here until lunch and ordered a quarter pounder with cheese meal. The first two pictures show what I got: a piece of cold, dry meat and NO cheese, onions, or pickles! The meat was so dry that a triangular portion actually fell off the bun. The 3rd picture shows what I finally got after I complained. I do want to recognize the employees who impress me. The aforementioned Ethan, Tara, and Crystal are always helpful and friendly. The owner Mike is pleasant and a real leader, unlike the Shrieking Manager. Finally, if the quarter pounder mess was deliberate, you can stop. I'm a paying customer, clean, quiet, and respectful. I may be living in a tent right now, but I am very deliberate where I spend my...

So all of us customers know that you can place an order for any McDonald's anywhere across the state or country especially for family members that might be broke and on the road or just to order DoorDash for someone. Was spoken to like I was a child because the order came through on my mom's end saying that I picked it up and to enjoy and then I was looked at like I was stupid when I was explaining that this has been done last week the week before a week before that and so forth. Very bad vibe from the manager just because I was a man and she had to do that to me in front of people. So as soon as I walk outside and get in my van low and behold my order is ready to pick up again so I had my mom change it to pick up inside. It wasn't being prepared who just then when it said ready because as soon as I walked in the doors I heard my moms name from the counter. Highly disappointed with the disposition. I understand that there are flukes with the systems especially with computers but please refrain from explaining things to me like I'm a simpleton or a moron. Food was good not sure I'll be back though whether I'm paying in person or not which sucks because I come down here quite frequently...

Well, this place needs some management attention. The clerks are courteous, the service is reasonably fast, and the food is generally good. However, the food is consistently not hot enough. During my visit today the napkin dispenser was loaded backwards making it nearly impossible to pull out napkins without grasping a big wad of them, and my "Eat-In" order was delivered to me in a paper bag. Details, details, details -- the devil is in the details. If the crew isn't trained well enough to do even the simplest tasks correctly, how can they be expected to do the big things right? In my view issues like this aren't the fault of the staff, they are the fault of management for not giving the staff what they need to do the job properly -- whether that is training or motivation or whatever. I'll be back, it's the only McDonald's in town, but it could be better than it is. Edit: during my recent visits there have been five or six people in line but only one register open, and no one taking action to get another one in operation. Again, it seems that management is either not paying attention...