Carrot Express — Restaurant in Miami Beach

This is going to be a a bit different than the usual review and it will discuss quality, service, and compassion. My mom who is 95 and has dementia was admitted to Mount Sinai hospital in Miami Beach. Unfortunately she tested positive for COVID But fortunately she has very little symptoms. The nurses and Doctors on my moms floor are front line hero’s and are taking great care of my mom. So on the first day I was trying to think of something I could do for them. I asked the nurses which food they like and who has experience bringing the food to the hospital. As you can imaging getting anything into the hospital is challenging today. They recommended Carrot Express. So I am in New Jersey and my Mom is in Miami Beach, how am I going to pull this off. And forget about the usual online delivery services, I need to speak to a real person. So I call and I speak to a wonderful person named Karla who helped me arrange lunch for 10 nurses for the last 3 days. Karla is great, we go over the changes and mix it up every day. They have their own driver and that person has to call the nurses station and they send someone down for the food. Although I am not there to eat the food I can tell you that I get cals and messages every day say how delicious the chicken wraps are. I am fortunate that I was able to find Karla and Carrot Express and I will be sending lunch for as long as my mom is in the hospital and maybe a even longer. I fully recommend Carrot Express and if you need good food Delivered just call Karla and you will be able to speak to a really nice person. And if you need something out of the ordinary I am sure they will be able to help you...

I eat at the Carrot Express in Miami Shores very often. So much, the owners know me. But I won’t be back at this Carrot Express. I order a veggie burger to go and bit into it before I pulled off. The bun was hard and burnt and the fries were cold but I asked them to just remake the burger. The person in the front was kind and willing to help me. I looked up randomly at the people in the kitchen, and witnessed someone taking a meat patty and plaintain out of the oven with an oven spatula. He accidentally dropped the spatula on the floor with the patty and plaintain while it was still on the baking sheet. The young man looked upset of course, picked up the spatula and put it on the counter. Then he picked up the sheet with the patty and plaintain, placed it on the spatula, and PUT IT BACK IN THE OVEN. My heart dropped. I pointed it out to someone else working there and expressed how shocked I was because my burger is being fixed and I hope it wasn’t mine. The manager immediately handled it and made the worker remake the patty. The manager offered me a dessert for the inconvenience, but I am still very shocked. I eat at the Carrot Express in Miami Shores OFTEN, but I will not be eating at...

Unsafe COVID Experience

I absolutely love carrott express and regularly order from their north beach location and south beach. However I had a very uncomfortable experience while picking up a smoothie yesterday. After handing me the smoothie, the woman working the register pointed to a "communal" cup with unwrapped straws and told me I could pick a straw from there. I honestly thought she was kidding and told her absolutely not and asked if she had wrapped straws/straws that haven't been picked at by customers (disgusting). She proceeded to get a brand new box of straws, open in, and asked me to finger one out of there, which surely she would then take the remaining straws and put them in this communal straw cup for others to pick from. I could not believe this woman was being serious and I asked her for a napkin to pick one out of this new box. I then proceeded to tell her how unsafe that is for guests. She didn't care to respond.

I will update this review if the owner can comment on how he plans for this to not be an ongoing experience for guests which is truly disgusting and unsafe seems how we're in a...