Pesto Italian Cuisine — Restaurant in Miami Beach

I ordered a pesto pasta through Uber. Unfortunately the Uber delivery service was delayed. While this was happening, I decided to call the restaurant, and asked them to please put the pasta in a place where it could be kept warm. The employee's response, without the slightest sympathy, was "It's not our fault, and your order is in a bag already". After an hour waiting for the delivery, I finally received the pasta. I understand it was a bad service from Uber, but when I opened the bag, pasta was soggy, over greasy, cold, and of course not "al dente" at all. greasy pasta, plus not a single plastic fork or a piece of napkin. I called them again and complain. Same employee answered again, and told me, "If you don't request it, you don't get it".. Few minutes later the manager of the restaurant called me to ask me what had happened. His call, did not add anything to help with my disapoinment Of course my rating in Uber for them was low. Today, they sent me an email through Uber, I believe is from "the manager," who wrote, "f You, had given the driver a better tip, the quality of the service would have been better". I was left speechless, to later understand, with a response like that, what can be expected from the quality of their dishes and...

Oh, the horror of that Italian place, Where the food was a total disgrace, The pasta was soggy, the sauce was bland, The meatballs were dry, it was hard to stand.

The ambiance was tacky, the decor was cheap, The lighting was dim, it made me want to weep, The waiter was rude, the service was slow, I wished I had left, and never did go.

the bread was stale, The salad was wilted, it was beyond pale, The tiramisu was frozen, the cannoli was old, I couldn't eat another bite, my appetite was sold.

I tried to enjoy it, but it was a lost cause, I couldn't believe the high prices and flaws, I left feeling sick, with regret in my heart, I vowed never to return, and to stay far apart.

Oh, the horror of that Italian place, It was a disgrace to the Italian race, I hope they improve, and make things right, But until then, I'll avoid that restaurant with...

I am not sure how this restaurant has a high rating like it does. I went to the website to order my food and received a confirmation number, as well as, the address to pick up my food. I come to this business and expect to get the food I have already paid for. The manager was not interested in the order number that I received via text message and continued to ask my name. I gave him my name and he searched and searched telling me he does not see my order. I then had to reorder my food and he only gave me a 10% discount knowing I already paid for my food and provided the order number in which my food was ready from their website. Terrible customer service and as a manager, he should be ashamed of himself treating customers like this. I will...