Pizza Tua — Restaurant in Miami Beach

Sawyers Restaurant Reviews Pizza Tua Miami Fl (Out of 10) OVERALL RATING 3 Service: Overall: 1 This was an unfortunate and unnecessary experience. All we ordered was one Caesar salad and one pepperoni pizza. We waited an HOUR for the food after asking multiple times what was happening and being promised it would be fixed in one minute. At one point a random server stopped and looked at our empty plates and asked us if “we were done” when we told her we had not received our food yet! She was surprised since we had been sitting there for over an hour waiting. But she walked away!

Server: 1 Our server was pleasant and apologetic but did not communicate with us on what was going on and we still don’t know why it took 1 hour to receive one Caesar salad and one regular sized pizza. All of the tables around us received their food after being seated way after us. He kept saying he was sorry when we asked and telling us “we gave your food to another table” or “it’s my second day” or other excuses. I asked if we could at least have our salad and he would say yes and then go the other direction (not the kitchen to get it) and never return with it. He gave us a free tiramisu which we waited another 20 minutes for after we were done with our food. It is the only restaurant I have ever been to that I almost left while waiting for the food.

Greeting time: 10. (1 minute) (wrong server though) Drink refills: 2 We all got water and had to ask multiple times for our water to be refilled. Checked in after food came: 5. Checked in when we were halfway through our meal. Hostess: 8. She was very friendly and gave the restaurant a good first impression. She pulled our tables together quickly and sat us immediately. A server greeted us quickly and then she reprimanded him and told him to wipe off our table and that the table belonged to another sever. Management. (Stephan?) 3 I observed this manager being very friendly to guests and at first. He was staying on top of the servers and making sure everyone was taken care of, but after asking him multiple times where our food was after waiting an hour, and being told that he “would really hook us up with something extra to make this worth our time” I soon realized that wasn’t true. I asked him if we could at least have our salad (three times) while waiting for the pizza. He said yes and proceeded to walk to other tables and talk for 15-20 min. This manager is very friendly and has the potential to be amazing, but is very dishonest to his guests. We received our bill which had the full amounts, no discount and a 20% gratuity added to the check. Leif took the bill inside and they gave him a 20% discount. It left a very bad impression after waiting so long to receive a full bill with gratuity added Atmosphere: 8 A few indoor tables and mostly outdoor seating under tents. This restaurant is in a beautiful setting in Miami Design District surrounded by shops and restaurants. Table comfort. 5. Chairs and table were average Reservations. Yes Food overall: 5 Bread- 4 The bread was burned and not warm Appetizer: —- 4 Caesar salad (we received this with the pizza after asking several times if we could have it first) It was an ordinary salad with dressing on the side. It lacked dressing but our server didn’t come back for us to ask for more. We were worried it would take too long to receive any anyway so we didn’t bother asking Main course 6. Pepperoni pizza The pizza was very greasy and the dough was just ok. I was expecting a much better Italian Pizza and the other honest reviews are spot on with their descriptions of the crust and flavor. Dessert 9 Tiramisu. This was delicious and tasted as it should. Drink: —— Speed of food. 0 Speed of drinks 2 Healthy options 2 Presentation of food. 5 Cleanliness 5 Tables clean but smell from kitchen was like a dead body Cost $$$ Out of five. Overpriced for the quality of food. They also add 20% gratuity to the bill Portions. 7 Military discount. We didn’t ask because we had to wait so long for everything this...

On Sunday 10/28/2024 my family and I was walking down the strip mall and saw this Italian restaurant and (WE THOUGHT) it would be good to eat here. So at first we liked how the service went when they sat us down at a table and got us water, and he only gave my little sister a menu. Which I was like ok I’ll just look at the menu with her but than the server came along and said are y’all ready to order and I’m like I’m not sure cause I don’t got a menu. So he finally gave my mom and I a menu, when I was looking at the menu I decided to get the cacio’ e Pepe and the server said good choice I’ll do a show for you and my little sister decided to get carbonara because she loves carbonara. One she got the carbonara she asked me to try it and it was not good the egg felt like it was under cooked, and to hard you could still see the egg whites. And when I got the my Cacio E Pepe I thought I got a show but it was not a show all they did was put the spaghetti onto a big bowl of like cheese I guess and mixed it up and put it on my plate and when I got it and took the first bite it was cold, didn’t have to much flavor and the cheese felt like it tasted old. My mother could make a better cacio e Pepe and a good carbonara. And my mom wanted meat balls as an appetizer the first meat ball was easy to eat and cut but when she gave me one of them and she had the other it was way to over cooked in the middle. And when we complained to the server he completely didn’t liked that we complained and wanted us to talk to the manager but we didn’t want to and he kept bothering us to get something else so he can fix our problem but we (weren’t to pleased) with the our food. He wanted to make us feel like we could have something else so my mother said no take it off the ticket and give me the ticket and so the manager came over and said so I’ll cover everything except the cacio e Pepe and the drinks so I was like ok lemme look at the bill and the bill was 110.59 dollars for cacio e Pepe sprite and water, cacio e Pepe is 35 on menu and 3-5 dollars on the sprite and the water was 14 dollars and 20% on the tax but how 20% on tax is 14.00 dollars?!?! That’s more like 40 45 %. 20% is 3 dollars or 5 dollars I believe so we complained and they dropped it to 39.29 only charge for sinks but they still had the 20% service charge = 14.00 nah that ain’t right so my mom went back and complained so they just gave me my money back and disrespectfully said good bye and and I had to lock my bank account because it felt like they going charge my bank account and I tried to ask for the receipt but they didn’t want to give me the receipt. Don’t know how they are still in business they should close down cause when we went back to the hotel room I started to have the bubble guts and my little sister had bubble guts and started to get dizzy and nausea. If I could put no stars I would be glad too. And the toast was burnt. And now Monday 10/28/2024 my little sister been throwing up the whole entire morning from 6:30 to 9 AM. The last worst meal on our vacation and we have to fly all the way back home with my sister feeling sick 10-28-2024 worst than Olive Garden. I advise do not come here some other people complain about the food as well last night and the service was terrible at the end of the night like brah Washington DC have better host than this area like this is not good. They tried to talk to us nice and gossip and complain to one to another about the people that complained if I was a resident of Florida I would be concerned bringing...

So i went there on Thursday evening and i wish google had the option of giving minus stars so i could have given that coz 1 star is also too much for this place. This restaurant had rude and arrogant service staff. So this is how things turned out. We ordered bruchetta and drinks first. The waitress (i think she was Celeste) recommended us to get cheese on top of bruchetta. We were like sure. At the end they dont show the bill, just show the final amount. When i asked for the bill, they had added 11 dollars for the added cheese, for the 12 dollars of bruschetta. So in total we paid 23 dollars for 3 pieces of bruchetta (pics attached in review). Also while eating bruchetts we realized they had added arugula instead of basil (as mentioned in the menu). We highlighted that to one waiter, he said what do you want me to do about it in a condescending tone. We said, you mentioned basil in the menu as also thats the way it is made traditionally..he said i will come back..obviously he didnt. Then the waitress who recommended cheese to us came back and asked if we needed anything else. .we highlighted again that the bruchetts had arugula instead of basil, she outrightly denied saying its basil. We said no, this is arugula. (You can see in the pics attached). But she was firm that no its basil. And that too v rudely. After that she left. Then came back to bring our pizza and asked if we will finish our bruchetta, We knew they will charge us for the bruchetta so we said we will finish it. She still had the audacity to pick the spoon and k ife and the tray and we again repeated that we are still eating. She then very rudely slammed the tray down, without apologising and left. After the bill came (there was no concession from their end for the basil error) infact they charged 23 dollars for 3 small pieces of the wrong bruchetta. After i paid the bill, my husband was still finishing his last piece of pizza and drink, the waitress just picked up his plate and drinka and left. The bill automatically has 20% gratuity added so we couldnt do anything about it. In the end we used their restroom and then we realized that the restaurant is just pretty from outside but from inside its dirty as hell and looked like a roadside eatery from inside. The restroom washroom door didnt close at all, and one of the restroom didnt had a door and it was just behind the kitchen. I am sure if there is an inspection, they would fail miserably on so many levels. This was the worst experience ever!! Please avoid it at all cost. They spoiled our last eve in Miami! WORST...