The Ice Cream Factory — Restaurant in Miami Beach

Ice cream fell flat in my mouth, it just didn’t take me there.

On a Saturday night while strolling around Lincoln Road mall, we decided to get some yummy ice cream. We walked and walked and skipped some ice cream shops we had already been to because we wanted something a little more elevated. A little less average. Our friends found this spot and after checking out all the reviews, almost a 5 star review, we came to The Frieze!

Their ice creams have zero preservatives nor additives. That right there is what drew us in! They also have a whole section of dairy free too.

Customer service: deserves way more than 5 stars Ice cream: 3 stars

Let me explain myself. As soon as we walked in we were greeted (all 9 of us). They kindly and patiently explained to us how their menu worked and how their ice creams were made. They let each one of us taste at least 5 flavors without getting annoyed or flustered about it (like every other idea cream shop gets). It was a young crowd serving ice cream, they were extremely accommodating and welcoming. They’re the reason why I ordered my cone!

Ok, so the ice cream, this is what you want to know about right? I have no complaints about it, I’m honestly happy with it and relieved to know that it’s zero preservatives, it’s untouched, the way it should be. Unfortunately, I’ve had way better explosions in my mouth with ice cream from other locations. This ice cream was good, it was edible, it also wasn’t too cheap. For a $7+ waffle cone with two scoops, I kind of expect more. It’s not about the price, it’s about the experience in my mouth. My taste buds were the judge and they weren’t impressed. I honestly would love to give these guys 5 stars but truthfully I just can’t.

Would I go back to eat ice cream here? No. It’s nothing personal, just with so many other choices this didn’t impress me. Kudos to you guys for being preservative free, my thing is enhance what you have! Make me addicted so I can come back!

I don’t regret coming here, it was fun! If I find myself in the same are again I most likely will not pick this place first. Cool spot, for pics, for ice cream art, for ice cream. You might love it, so try it for yourself.

IMPORTANT DETAIL: almond pistachio flavor was delicious! Not the best pistachio I’ve ever had but...

Highly priced, inconsiderate and falsifying. I went here with a friend for the first time. Can't even properly mix a milkshake. All the pecans are bunched up in the bottom of the cup. My friend didn't like the texture or flavors of the ice cream. I was the only one that got something. I asked for the $11.68 milkshake that is advertised on the left of the menu. I was told that the price was $12.59 then I got rung out and the price magically turned into $12.95 for a small milkshake. When I explained that I wanted the $11.68 milkshake I was told that Bradley makes the prices and she can't do anything about it. Listen if you are going to run a business and post a menu at least make sure it's correct. It's bad business to advertise 2 different prices for the same product and then turn around and charge me something different. This is my first and last time here. I'm a local too so I'll be sure not to recommend anyone to come here. You should have just honored the posted advertised price. Shady business tactics. You ripped me off in a bad way. $13 for a small milkshake. I know you may have been in Miami for a long time but If you're trying to last, this isn't the way to do it. ...

Ice cream was just OK. The smallest size Sundae was over $8.00, had practically no topping/sauce, and was served in a flimsy plastic, not insulated beer cup, while substantially less expensive scoops of ice cream were served in traditional wide, sturdy insulated cups. Huh? To boot, service was atrocious. I was mid-way through placing my order, after a server asked me what I would like, when the server allowed some rude, ill-manored tourist to barge in, interrupt, shove me aside, and order, not only her own, but also two additional ice cream orders for her companions. I took the high road and waited through it all to finally complete placement of my order, left a generous tip in the gigantic, not to be missed or ignored tip box and was then disappointed to receive the non-insulated flimsy plastic beer cup full of mediocre ice cream with nearly no sundae sauce. It was simply OK in taste and creamy-ness and quickly melted into a puddle. Choose one of the many nearby...