Caracas Bakery Biscayne — Restaurant in Miami

Short and sweet: spent literally $67 dollars to wait 40+ minutes for toast and a croissant (when it was not busy at all).

I just want to start by saying that I'm in my "if you don't have something nice to say..." era. But this is a bit egregious. We arrived before 2pm, around 145pm the latest, we live less than 15 minutes away. Ordered a whole loaf of sourdough, drinks, a croissant sandwich, and salmon platter. I kid you not, we didn't receive the full order until 2:35pm. It took over 40 minutes to receive something that should've taken 10 minutes at most? The place wasn't busy. To add, my boyfriend was initially given the wrong order which was an item over $5 less expensive (the salmon toast as opposed to the platter). He's late to a rehearsal that is an hour away. This may seem petty, but we didn't realize we'd need to plan an hour of time to pick up a quick bite at a bakery? I would've chosen not to leave a review, except nobody acknowledged anything at any point in the 40+ minutes we were waiting. No apology, no acknowledgment, nothing. Once we started to get antsy (this was 25+ minutes in) they noticed and I over heard them say to each other in Spanish "that order takes a bit"... it's a croissant with egg, avocado, and a tomato. The bread was already made. The toast was incorrect but had it been correct was literally just toast with some spread and some salmon. It's just ridiculous. While we were waiting we even saw someone else receive their order who arrived much later than we did. I've been so excited to check this place out and start buying bread here. Cute spot. Guy who took our order was amicable. But if you mess up, just apologize and let people know instead of pretending nothing happened. Kinda crazy that it took over half an hour for someone to realize nobody had brought our food. Disrespectful and inconsiderate. Pictures are of the food we ended up having to take to go and the time we left. I checked the Ring camera to see when we left our place, it was 130. I am writing this review and just got home and it is 252 (10 minute drive). Wtf lol. I would literally not have left a review at all if one single person had just said "sorry for the mixup/delay", the smallest gesture. To the guy and girl who were working, please be more considerate of people and when someone looks obviously confused, check in with them. That's bare minimum...

Yesterday, I visited Caracas Bakery around 3:45 pm (the place closes at 4:00 pm). The owner took great care of me; he was super nice. Despite being American, when I asked if he was Venezuelan, he smiled and said, "I have a connection to Venezuela." He then explained the available items, and I opted for a ham cachito. Surprisingly, he gave me an extra one. Additionally, I ordered a double-shot cappuccino with almond milk.

I spoke with a server and inquired about a portion of pan de jamón. She regretfully informed me that they only had whole pan de jamón but generously offered to share a portion since they were enjoying one with the employees that day. Naturally, I accepted. OMG! I'm a pan de jamón enthusiast (My favorite Venezuelan Christmas food). The flavor was perfect, with the bread spot on and the right touch of sweetness, featuring good-quality ham. I love it! I wholeheartedly recommend it. Even the coffee was outstanding—made with a machine, double shot, and high-quality almond milk. Also, my cachito was amazing.

I tried three items, and everything was delicious. I recommend this place 100% if you want to enjoy a great...

Please read my full review. I usually write good reviews unless I have a particularly bad experience. Unfortunately this is one of those times. We have been clients of this establishment since it opened and the food is excellent. Today while we were finishing our meal, the owner walked to our table and admonished us sarcastically for writing them a bad review. He did this loudly basically creating a scene and embarrassing us. It just happened that we did not write a review. After I said that to him, he still did not apologize for his outburst. We explained that this is not a way to treat your clients even if they had a complaint. He is the owner and he should listen to his client’s complaints with respect (it just happened that we were not the ones to complain). This is an owner who clearly does not respect his longtime clients. I suggest that if in the future you have a client who may have written a bad review, apologize to him, acknowledge his complaint and ask him to give you a second chance (business 101). I will never visit this...