Fireman Derek’s Bake Shop — Restaurant in Miami

To start this review off, my husband and I are big fans of Fireman Derek’s. We drive nearly 30 minutes just to try their dessert. This time we were very disappointed in the service at Fireman Derek’s. Since we live far from their closest location, we noticed the Uber eats pickup did not show a pie shake option under their menu. When we called the store for assistance on ordering in advanced, the man was dry and sarcastic and said “you have to come here and order”. Again, being that we love their pie shakes, we decided to rush and drive there to do as we were advised. Upon getting there, the man says “we don’t do pie shakes at this time”. We arrived 15 minutes before closing. Another customer in line jumped into the conversation and said he wanted one too. After we specifically stated we were told to come and order here (which is why we showed up late), he made it for us. As many of you know the pie shakes are pricey desserts. The pie shakes he made us were a huge disappointment, an insult to what it’s supposed to be. It looked like watered down chocolate milk. He didn’t even have the care of putting the toppings it comes with yet we paid full price and drove 30 minutes for these shakes. Extremely disappointed and disheartened by the service. Don’t go to this location in the last hour prior to closing. The workers just want to go home and don’t care. We won’t be returning to...

This was my second time giving this location a chance. The first time I tried Fireman Derek’s in Wynwood, I absolutely loved the pies and cookies, but unfortunately, it hasn’t been the same experience here in Coconut Grove.

Last night, after dinner, I stopped by and ordered a chocolate chip cookie and a slice of apple pie. The cookie tasted good at first, but as we ate it, we noticed the center looked uncooked. I politely mentioned this to the staff member who had just served me, and his attitude came off as rude, dismissive, and unnecessarily arrogant. He said, “That’s the way it is,” and that it just needed time to set, or something along those lines. But honestly, it was the way he spoke, was just mean.

I was being genuinely kind and respectful. I even left an 18% tip for simply putting a cookie in a bag and handing me a cold piece of pie in a plastic container.

Unfortunately, the apple pie was also disappointing. It was served cold, tasted undercooked, and we ended up not eating it at all.

I come to Coconut Grove often for dinner and always debate whether to give this place another try. After this last experience, there won’t be any more hesitation, I won’t be coming back. Between the unfriendly service and the decline in quality, it’s just not...

It's tough to stick to a diet when you see the display of delicious looking desserts here! There are pies, cakes, cookies, bars, ice cream, and other goodies. And it smells so good on top of it all!

We did an online order and picked it up. It was ready on time. We didn't have to wait at all. The employee was nice and had our order ready.

We ordered a Chocolate Chip cookie, a Magic Bar, a Red Velvet Cake slice, a Cookie Monster pie slice, and a Guava White Chocolate Chip cookie. This will be split with my daughter and slowly eaten over 3 days during Mother's Day weekend. They all look delicious!

We lucked out and got a parking spot across the street and walked over. The shop is located in the heart of Coconut Grove where there are lots of shops and restaurants and people. It is always busy in this area. There is a second...