Barracuda Taphouse & Grill — Restaurant in Miami

Unacceptable Service (Hair in Beer) and Discrimination Experienced at Barracuda Taphouse from the staff person Chris and one of the security guy (Unfortunately, I don’t know his name).

Dear Barracuda Taphouse Management,

I am writing to express my profound dissatisfaction with the service my friend and I received at your establishment in Coconut Grove, Miami, on January 26, 2024. Our experience was not only unpleasant but also deeply troubling due to the behavior of your staff.

Upon deciding to order a beer pitcher, we were taken aback by the bartender's approach. He rudely questioned our ability to afford it, which was embarrassing and entirely inappropriate. Such behavior is unacceptable in any customer service setting.

The situation worsened when we discovered a hair inside and outside the jug. Expecting a basic level of hygiene, we brought this to the attention of the staff, hoping for a simple replacement. Astonishingly, our complaint was met with outright denial and disrespect. The bartender dismissed our concern, refused to replace the pitcher, and insinuated that we were lying by discarding the evidence.

Further, the involvement of the bouncer, who supported the bartender's decision and asked us to leave, added to our distress. Not only was this a clear neglect of customer service, but it also felt like a case of racial discrimination, making us feel targeted and unwelcome.

Such treatment is not only a violation of hospitality standards but also raises health concerns, as foreign objects in food and drink pose a risk to customers. The refusal to acknowledge and rectify a genuine complaint reflects poorly on your establishment.

We expected a pleasant evening at Barracuda Taphouse but instead left feeling disrespected and discriminated against. I urge you to address this issue promptly to ensure no other customers experience such unacceptable service.

NEVER EVER WILL RECOMMEND THIS PLACE TO ANYONE!!

I want apology from your staff and my...

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