McDonald's — Restaurant in Miami

We visit Little Havana often, as we were walking back to our car my kids 6 and 8 were thirsty and my 6 yr old son needed to use the restroom urgently. Our party of 7 walked in, two of us headed straight to the kiosks to begin our orders. I hear a lady screaming at my husband “restrooms for customers only!!!” My oldest son (24) points to me and the other member of our party and says “we are!” She still refused to allow my 6 year old son to use the restroom. I finished our order and the kiosk provided no receipts for me or the other member of our party. Mind you my son is still nearly in tears waiting to be let in the restroom like we are some sort of criminals. Beyond frustrated I say “ are we going to be refused access to the restroom even though I just ordered?” Esther the woman yelling at everyone to the point where she was walking away from the register to yell at people like they were garbage for trying to use the restroom, says “you need to order!” I said “you just watched me order and watched my little boy wait nearly in tears for you to unlock the door this is ridiculous! AND your machine didn’t give me a receipt!” She unlocks the door, and I hear someone yelling an order number. By this time I look and see that it is the 4 drinks I ordered and after yelling the order number 1 time (which I had no idea of knowing what my order number was because I wasn’t given a receipt) the guy starts to take my order off the counter!!! The place was packed and gross and the employee tending to the women’s restroom was literally dry heaving because the smell was so awful. I overheard other customers asking to just go wash their hands and even though they were waiting in the long line for ordering they were denied. I see others have experienced the same issue. I understand the need to not allow your restaurant to become a rest stop for everyone to use the bathroom but when you have actual paying customers with small children who can’t always wait as long as an adult you have to use your better judgement. Also what about the need to wash your hands before you eat? Are customers expected to leave their food unattended to go wash after they’ve been given the ok by the bathroom Nazi? Public health issue there! Esther… you are taking your job way too serious and treating paying customers like garbage. Management needs to get ahold of this situation. Ridiculous! I will take my...

Inside: Pretty clean environment, can get busy! Usually has 2 cashiers working at the front. Soda machines easily accessible, restrooms available. Generally patient and friendly, when busy, they rush obviously, as expected. Restrooms sometimes need cleaning, tables as well.

Outside: Nice landscaping, clean-looking, lighting as appropriate.

Drive-thru: Two rows for drive-thru order taking, one single lane for paying/picking up. A wait section is there for much larger orders. People most of the times sound bored, however, sometimes borderline rushing you even though it isn't busy out or inside. Sometimes get order wrong, but usually corrected at payment window.

Food quality: Usually I've bought almost everything off menu. Chicken items are adequate. Sometimes dry, sometimes juicy. Fish is okay, but I usually don't eat fish all that much, or have for a while, so that might have changed. Beef products are generally good. Very rarely I get a slightly dry piece of beef. Vegetables are fresh as far as I can tell, so no problems with expired/old stuff yet. Nuggets are probably the most amazing part here. Very crispy and flavorful, light, and golden colored. Variety of sauces is there for the picking. Salads are good too, balanced meat to vegetable amounts, plus sauces to choose too. Drinks can sometimes be flat. Usually when product is changed when reported to cashiers, it goes back to normal, so no problems there. Breakfast is great too, big variety and great taste.

Overall aesthetic: 7.5/10 Inside service:...

Restroom Access Policy: I was surprised to learn that customers are required to purchase food to access the restroom. This is a policy I have not encountered at other McDonald's locations, and it created an inconvenience during my visit.

Customer Service: After purchasing food to meet the restroom requirement, I observed a lack of professionalism from some employees. For instance, there was noticeable discomfort from staff members when asked for assistance or clarification with orders. Additionally, attempts to address any concerns with the order were met with dismissive attitudes, which detracted from the overall experience.

Food Quality and Portions: I was also disappointed to receive food that was not up to the usual standard. Some items were served cold, and portion sizes, such as fries, were noticeably smaller than expected. I was also informed that there is a charge for sauces unless ordering specific items, which seemed inconsistent with my previous experiences at other locations.

I believe the manager should take a closer look at the hiring and training of staff at this location. While I understand that fast-paced environments can be stressful, it’s important that this does not impact the customer experience. If employees are feeling overworked, it may be beneficial for them to explore other roles better suited to their strengths, as there are various employment opportunities...