Tower Hotel - Calle Ocho By At Mine Hospitality — Hotel in Miami

I recently stayed at Tower Hotel in Little Havana for five days, and unfortunately, it was a deeply disappointing experience. Here’s a detailed breakdown of the stay:

Location: The hotel is situated in a decent location, accessible via taxi, but lacks connectivity to public transport like metros or trams. If you rely on public transport, this hotel might not be convenient.

Room Quality: The rooms are vastly different from the photographs provided during booking. They are extremely small, very basic, and lack any windows, which made the space feel claustrophobic. It’s essentially just a bed and a bathroom, not what you’d expect from the advertised images. Additionally, the bathroom had a persistent issue with water leaking out of the shower area, and I had to manually drain the water after each use as cleaning staff were rarely available.

Housekeeping: Despite my five-day stay, I wasn’t offered complimentary cleaning, even though the faulty bathroom made the room messy. When I requested cleaning at the front desk, they informed me it was chargeable and even suggested I could have received a clean room if I had split my booking into two separate stays—a ridiculous and unhelpful suggestion.

Customer Service: The front desk was unresponsive and unhelpful. Basic requests for water, fresh towels, toiletries, or room cleaning were ignored. I was repeatedly told to "wait for the front desk" with no resolution. Attempts to raise concerns through the hotel booking app also went unanswered, with only false promises offered in return.

Amenities: Basic amenities were non-functional. For instance, the water dispenser was out of order, forcing me to walk half a mile to the nearest petrol station to buy water.

Overall Experience: This hotel operates more like a self-service accommodation. Guests are left to fend for themselves, and staff appear indifferent to addressing issues. I even saw other guests outside the hotel dealing with similar problems, with no one stepping in to assist.

Final Thoughts: Tower Hotel is not worth the price or the frustration. The rooms are far from what’s advertised, and the lack of service and support makes for a miserable stay. I recommend staying closer to the beach or downtown, where public transport is more accessible, and staff are more attentive. Based on my experience, I would not trust the staff here or recommend this...

​My stay at the Tower Hotel in Little Havana was an absolute delight! From the moment we arrived, we were met with exceptional hospitality and warmth that truly made our trip special. The entire team, from the front desk to the maintenance staff, went above and beyond to make us feel at home. ​The young woman at the reception desk was incredibly welcoming and efficient, making our check-in a breeze. We also had the pleasure of interacting with Mr. Julio, the head of maintenance, who was wonderfully attentive and diligent, always ensuring everything was in perfect working order. A huge thank you to our host, Bianca, for her kindness and constant willingness to assist us with anything we needed. Her proactive approach and genuine care made all the difference. ​The hotel itself is a tranquil oasis. The location is both central and serene, offering a peaceful escape while still being close to all the action. Our room was exactly as pictured online—cozy, comfortable, and impeccably clean. The hotel's vintage-inspired decor gives it a charming, timeless feel, yet it's clear that cleanliness is a top priority. The entire place was spotless and smelled fresh and inviting. ​I was particularly impressed by the small, thoughtful touches. Every day, the staff would check in to make sure we had everything we needed, and the amenity area was a lifesaver. Being able to grab basic necessities whenever we needed them was a huge convenience that speaks volumes about the hotel's commitment to guest comfort. ​The Tower Hotel is more than just a place to stay; it’s an experience. The exceptional staff, particularly Mr. Julio, the young woman at the front desk, and Bianca, make this place truly stand out. If you're looking for a peaceful, charming, and welcoming hotel with a staff that treats you like family, I highly recommend staying here. We can't...

Spend 8 day there and if I could leave at day one I would the room didnt reflect pictures online, ac didnt work everything felt wet from sheets to toilet paper dirty all ways noise to be scare people screaming calling police almost every night did report to front desk really is not a front desk they have 2 manager that's what they call it 2 girl very inexperience Francesca and other one all they do is seating drinking coffee smoking and talking on the phone for every one to hear it no one works between coffee cigarettes and lunch are gone no one of them goes around checking if everything is ok clean I report that trash papers was between 2 floor and stairs going up to the third that trash was there when I arrive and still there when I left 8 days later then what to say about the afternoon guy at the front desk seating on the phone listen to music I ask few time where a good restaurant was he didnt know anything about the surrounding like a front desk should know to answer the guest, guest that for the low price and building situation you get what you pay for but the scary part is night time management need to step up be more professional no be in public discussing business and other people . people can understand Italian or Spanish like I do very unprofessional very unprofessional . Fire the front desk afternoon guy with his hat and music you don't need it trust me retrain on costumer service FRANCESCA AND THE OTHER GIRL FORGOT THE NAME , Trust me and more hands on looking on be more clean and professional and Francesca stop fighting with airbnb support on deleting bad reviews even the bad reviews make you stronger in fixing the problem just fix it ok this is a free...