Starbucks — Restaurant in Miami

2017, 2018, 2019, 2020- Great location 2023, terrible service, The young boy or girl I couldn't tell , i asked for a bold coffee, the unidentifiable human, did not know what that was, I said no it's drink, it is a style of coffee,

It reply but we don't have that, the container is behind behind, does it have coffee in it or do you need to make more?

It replied no we're not going to make any more choose something else,

I ask for the manager and was told by it that she was on vacation,

I asked for the store number he said he doesn't know it and then I should look on the internet.

Then he moved to a different position from the register to assisting the togo orders,

There was another guy at the front desk I asked him if he could make a pour-over with bold coffee, he explained to me that this would take an hour?

I paid and then returned a few minutes later a young girl with long black hair asked me what I was waiting for, a pour-over with dark roast, she made it in less than, 3 minutes.

She knew her job and did it well, she was also very nice.

This entire event was recorded and sent to corporate, they ended up giving me a loaded gift card,

I think the guy but that's not why I called I called because when I return I wondah quality service and not to have the same experience again....

Nowadays people don't understand you go to Starbucks because it's quality service and good coffee, not to have stupid it people work there offering terrible service,

If Starbucks would have started out with people like this working in their locations, they would be...

Poor Customer Service Experience at Drive-Through

Dear Starbucks Manager,

I am writing to express my disappointment regarding the poor service I recently experienced at your drive-through. While I was deciding which coffee to order, the employee forgot to turn off her microphone and I overheard her say in Spanish, “Yo no puedo con esta gente!” (which translates to “I can’t deal with these people!”). There were no other cars in front of or behind me at the time, so the situation was not particularly stressful.

This behavior felt unprofessional and rude. If an employee lacks the patience or customer service skills to assist customers, especially when they are simply making a decision, I believe they should not be in a customer-facing role.

I understand that everyone has off days, but this experience left me feeling disrespected and uncomfortable. I hope this issue will be addressed to prevent similar incidents in the future. I would appreciate a follow-up on how this will be handled.

Thank you for your attention to this matter.

PS: This happened on October 19th at 8:25am. You can have this as a reference to identify the employee that was in charge of the drive-through at that...

Used to Love This Place...

I don’t usually leave negative reviews, but this Starbucks has really gone downhill. It used to feel like a real community — warm, welcoming, with a great crew. Lately, it’s the opposite. I don’t know if it’s a shift in management (I haven’t seen the manager in some time — she was always warm and inviting and greeted customers by name) or the result of new corporate policies, but the vibe now feels unwelcoming. Today was a tipping point for me: I had just sat down for a few minutes when an employee, Ernesto, came over to the table where I was sitting with with a client, interrupted our conversation and said”Are you going to buy something? Because if not, I need you to leave.” The store was nearly empty. I felt like I was being policed not welcome. Unacceptable and came off as extremely rude. I have never experienced such treatment.

The store itself isn’t looking great either — trash on the floor, spilled drinks, and people hanging around the lot all day and night. And David, who’s often at the register, always seems annoyed, like he doesn’t want to be there.

Honestly, I miss the old team and the good vibes. I hope that...