Wendy's — Restaurant in Miami

I ordered online the family nuggets I did not notice that there was an option to choose spicy or regular. I wanted regular nuggets because my son has an allergy to mustard and paprika. On the app I did not choose and it was on spicy nuggets which I did not notice you had the option. I went to pick up the order. I went home and tried one nugget to realize it was spicy. I went back to the Wendy’s kindly and told the cashier that I made a human error and did not notice that there was a option to choose spicy or regular and if they could please Change it for regular nuggets Because my son is highly allergic to mustard and paprika. The manager came to the window with a very nasty attitude and told me in Spanish that is not her fault that it’s my fault. I Proceeded to tell her that I understood that it was my fault. I never blamed anyone but myself that it was a human error and that my son is highly allergic to please change it or please give me a refund. I told her that there was no need for an attitude. I wasn’t blaming anyone to please change it. She ended up giving me another order of spicy nuggets telling me that she gave me regular nuggets. I went home and tried a nugget, and they were spicy nuggets. I don’t understand why you would give me spicy nuggets and tell me that they are regular nuggets after I told you, my son has allergy. As a high well known corporate family establishment, I took her word, thinking that they fixed it and gave me regular nuggets to come to find out that she gave me spicy nuggets again.I went back to the Wendy’s kindly and told her that that was rude and I was gonna call the police which I did, and I have a police report every worker there wanted to help me but the manager unfortunately her ego was more important than humanity, she was cursing in the back and saying bad things about me that is very uncalled for. God forbid, my son would’ve gone the hospital because she wanted to be spiteful Things could’ve gone really wrong. I was never rude. I never called her any names I never cursed at her and I told her that it was my fault but she continued to say that it’s not her fault. It’s my fault. I broke down into tears because I couldn’t understand why somebody would do that and be a manager in such a big establishment. I have never in my life experience this before, and I have worked in numerous Food industries even as a manager, and I would never treat someone the way that I was treated today . I’m very hurt And distraught I also had a lot of anxiety, even had an anxiety attack and broke down. I don’t understand why that person can be in such a high position. I will be contacting my attorney because as I said, I trusted the manger of your establishment when they gave me the order saying that it was regular nuggets and they were spicy if something would’ve happened to my son that would’ve been on the...

I really love Wendy's however this place the food was high in salt and the customer service was horrible we informed the young lady to give us a minute and we heard her over the speaker saying (OH GOD) then while my spouse was ordering she had a major attitude we ask a gentleman that took our payment if there was a manager because a person in customer service shouldn't be that rude especially working for a chain like Wendy's he informed us no there wasn't and he apologized for her behavior. As we proceeded to the next window we continue to here the same young lady speaking and yelling at the young man about our order and stating why we were at the window and mentioned how much we paid which I don't know what that meant my spouse and I just decided to take our food and drive off and be the bigger person out of the situation and not say nothing because this is where I know my voice will be heard. As any customer service rep if you do not like to attend customers maybe the job shouldn't be for you but a place like Wendy that has been around so long could easily lose there credibility because of unprofessional people like the reps that work in this facility. As people interacting with others need to do better. Everyone works hard and should be treating with respect on both sides. I don't like leaving reviews like this but it's not fair to others what some of these workers do. I defend both sides because I have been on both ends working and as a customer! Truth be told that what's wrong is wrong either side! I'll be the one to...

I love wendys but the manager needs a customer service check. I order online ahead of time but they still made me wait in line which was fine but when I got to the window I'm assuming she was the manager she told me to stay where I was .. I'm sure to not go over ticket times. Again I patiently waited till my daughter who just turned 3 needed to go potty. Since the website and no where outside the building said dine in closed. I got out to take her inside and was met with locked doors. I knocked and nothing.. went to the other door and a nice employee on break opened the door once he saw I had a child with me. I asked nicely to use the restroom and he let me. As i walked to the bathroom I was met by the same woman yelling at her employee and me about not letting me In. I explained to her my daughter needed to go .. I patiently waited every time she asked me to the least she could do is let my daughter use the restroom since our drive home is an hour . Common courtesy .. I thank the employee who let me in or I would be cleaning a car and carseat which is frustrating and time I don't have being a single mother. It takes a village sometimes. Advice to the manager We are all humans and I get policies but sometimes it's about empathy and care over policies. We are living in an extremely disconnected society...