Brew Garden

BEWARE OF BREW GARDEN MIDDLEBURG HTS, OHIO this location is also owned by the same person who owns the STRONGSVILLE, OHIO location.....My 3 friends and I went to dinner on 04-21-2021 around 6:20pm. When we got there, Karesha asked us how many people, we told her 4. She got the menus and silverware and walked away. She did not tell us to follow her. When she brought our food out, she just put it on the table, didn't ask if we needed anything. My friend order a burger, and it was not done the way she wanted it done. She told Karesha it was not done right. Karesha took her plate, did not apologize for the burger not being prepared the way it was suppose to be. When the correct burger came out, the manager brought it out. The manager did not apologize, she just put it on the table, didn't ask my friend to check it before she walked away. She did not ask my friend if it was prepared the way she liked it. When I got my check # 830511 the total was $13.00 with tax $1.04 = $14.05. My 2 friends checks were off by 0.02 cents. We asked the waitress why there was a 0.01 cent difference. She said maybe the tax, she didn't know. I paid the $14.05. When I got home, I called and talked to the manager. I asked her why there was a 0.01 cent difference. She said it was because the system rounds up. I told her I know she couldn't do anything about it, but she could talk to someone who could. She said, "the owner of the company sets it up, I can't tell him what to do with his business". She said the system has been rounding up for the last 2 years. I told her I have been going to Brew Garden in Middleburg Heights for a long time and have been there in the last 2 years, and have never had a check that was rounded up. She said she would refund me my 0.01 cent. I told her it is not about the 0.01 cent, but the principal. She said to me, "let me ask you this, did you have good service?" I said no, the waitress walked away when she was seating us. I told her rounded up is not a good practice for a business, I've been going there for a long time, and will not ever go there again. She said, "well, it's for the best and I feel sorry for you because you didn't leave a tip for the waitress". They lost a loyal customer. But seems like they don't care. And obviously rounded up customers bills in hopes the customer doesn't notice or say anything. BAD CUSTOMER SERVICE!!!

UPDATE: I posted my review on their FB page, in messenger and commented on a post. They deleted my post, my comment and blocked me from posting on comments on their page.