Dunkin' — Restaurant in Middletown Township

My customer service experience here was abysmal.

My wife placed an online order. When I went to pick it up, an item was missing, which they failed to tell my wife after placing the order.

Instead of doing the right thing and giving me a refund for an item they didn't give me, they insisted they couldn't provide a refund because it was an online order and "not their fault". They then tried to get me to select another item instead, which I repeatedly made perfectly clear that I had no interest in. If my wife wanted a different item then that's what she would've ordered in the first place.

They told me my wife would have to request a refund within the app (with no assurance that the request would be accepted).

I thus left the store having paid for an item I did not receive. I will not be returning to this location, and I urge anyone reading this to...

The service was horrible. Waited almost 30 minutes for my order and it wasn't prepared yet. Cold brew and a mocha latte. Realized what type of time they were on when they handed out a latte to someone that came in long after me. I'm a black man from Philly and am used to this type of service in certain areas. Delco being one of them. Do know how some communities deal with individuals from mine so I asked for a refund . Funny thing is when I asked for said refund their tone changed . Not only did I now exist to them but they were willing to make my drink IMMEDIATELY yet countless others had come and gone by then. Took a little bit for them to agree to giving ny money back.. No I don't want your trash beverage and I definitely will not be coming back to your establishment. If I could give zero...

Here’s a review you can use:

“I visit this Dunkin’ frequently as it’s the only one close to my house, but my experience has been consistently disappointing. They almost always mess up my order, so I’ve had to start double-checking before leaving with any to-go items. Even when mistakes happen repeatedly, the customer service remains poor. The team members never greet customers or say a simple ‘hi’ or ‘thank you.’ It makes the experience feel unwelcoming. I’m not sure if the Dunkin’ corporate team checks in on this location after franchising, but the service here really needs...