El Nuevo Grillo Taqueria — Restaurant in Middletown

This restaurant doesn’t even deserve a 1 star. We got to the restaurant and it seemed pretty normal then we ordered drinks and food, our drinks came and we were chitchatting while waiting for enjoying our food but later and 1 hour passes no food and everybody around us was getting and eating there food and even already paying. All we ordered was 2 menudos a single taco for my niece, fried chicken and a caldo de pollo. My parents menudos came and the pollo frito did too, but we had to ask the person taking us our food for the taco and my caldo de pollo. The lady said oh i’ll bring the taco out but she proceeded to tell me that they didn’t make any caldo de pollo. So they literally made us wait for something that was never made and they didn’t even tell us when we were first ordering that they didn’t have any so i could order something else. Many men came in after us and got there food right away. The lady said that they order before they came in but she was most definitely lieing because we saw multiple people order there and get their food within five minutes. My dad said a couple things to the guy who checked us out and he said “i don’t care about you buying from us it gives us more money.” and multiple other things so i suggest you...

My family received terrible service while dining at this location. There was a misunderstanding about the ingredients of an item and due to it containing meat, one of my family members requested to send it back due to her being vegetarian. The food had just came out and had not been touched at all. The server (who was also disheveled in his appearance) said he could take it back but we would still have to pay for it. We asked why because the food hadn’t been touched and the disheveled server replied saying “this isn’t an American place it’s a small place” like his business isn’t in America anyways, and proceeded to not offer to remake it with different ingredients or offer a substitution. This was a lower than subpar experience. The server was grimy and sleazy and disheveled and most definitely should not have been handling food, or talking to customers. In addition when I went to pay for the food I didn’t receive a copy of my receipt and there was no specific charges for anything just a total, so who knows what I actually paid for. Go figure the cashier was the same person who was serving us. What a rip off...

I ordered through door dash. The sides of rice and beans were laughably labeled and charged as sides. The portion were the size you would expect as a taste test. The side of Mexican beans was actually fully liquid with several beans stuck at the bottom. More like bean soup. The side of guacamole was also completely liquid. The pic of the sopas showed waaayyyymore than the microscopic about on the sopa. It was more like a scant garnish than part of the dish. With so many wonderful Mexican restaurants around Middle this one should...