Potbelly — Restaurant in Midland

Went in last night between 8:40-8:45pm the store closes at 9pm. Go to order and they’re out of a few things which is no biggie. The employee takes the 2 orders, we go to pay BEFORE the food is dressed and that’s when she asks “will this be to go or dine in?” I answer for “dine in”. She then says “well our dining room is closed.”(no ropes, no signage, etc.) to which I responded by saying “it’s 8:49 and it looks very open to me”. She then just walks off to go get the manager at the time. She comes out and has a whole discussion with the other 2 employees. One of which is just leaned over the counter on her phone and says “I guess I can just clean again”. Then the “manager” just walks off. No one says a word back, didn’t offer my receipt, didn’t say my food was good to take, nothing. So I then asked for the franchise owners contact info. To which she says “she’s the manager” and I asks if she’s the owner and she says “no” but she’s not going to give me her contact info.

So she proceeds to call Sonja, which I said I can just contact in the am. The “manager” then tells me I can just Google the number or She can Google it online for me.

I take my food, we sit down to eat it and as we’re sitting there the same “manager” walks up with her employees to the side of our table and says “excuse me sir, but it’s 9:03 and we’re closed.” So I told her that we were going to sit there and finish our food that we paid for. We then offer the tray of trash to them since they had to “clean” and she says “no we can’t take that from you and you need to put it in the trash yourself”. Then they all just walk off and to the back. Once we go to leave, we dump our trash, wiped our own table and on the way out one employee goes to grab the tray and the “manager” ask her “did she hand that tray to you or put it down?”

Side note: when we walked out all of the coke faucets were still on and not taken off for cleaning, that is also a sanitary issue.

Idk what type of employees or operation was running last night but it was ridiculous. Your team is supposed to be just that, a team. Your manager is supposed to lead. If you just wanted to get out of there early, then say that. But you’re open until 9pm. Not 8:45pm. When people pay for their food, they should be able to eat their food and not be bothered to get out at 9:03pm.

Customer service is about taking care of customers. Them before you. It’s bigger picture,...

Just moved here and this place looked quirky and fun, at the least hopefully tasty. Staff was very rude, and unhelpful. First time in this establishment,no clear cut path for ordering. The ordering is weird, there's hardly any way to speak to the associate behind the counter due to the 5ft tall wall and mass amount of advertising props and merch in the way. Not to mention the massively tall oven in the middle that apparently the associates on the toppings side don't know how to receive a toasted sandwhich and communicate what the next step is in the process. Guesswork was heavily employed by the customer (myself and partner)

Associates were not helpful or explanatory of the process, menus behind the counter were hard to read due to the tall wall and sandwhich assembly was hard to understand as associates stood too far back from the assembly line, shouting questions that were unable to be heard over the din of dining atmosphere and music, and the oven blocked visuals.

Checkout did not ask for rewards/perk number so I did not receive credit for purchase.

"fresh, fast, friendly" the friendliness was seriously lacking.

The sweet tea was tainted with coffee grounds and tasted old and like coffee mixed with tea.

Altogether the most unpleasant sandwich shop I have ever been to.

The food was decent enough, but I'm not sure the experience was worth the price of a bland Mediterranean sandwich and overpriced bottled drink.

The ham and cheese was pretty basic and hard to mess up, so I guess there's that.

Definitely will reconsider heavily...

My boyfriend and I went to PotBelly for some sandwiches. When we walked in there was 1 employee. She was seated at a table on FaceTime. I presumed she was a customer because we were not greeted or acknowledged. When we went to the counter to order, another employee entered from outside the building. He and a third employee (who entered later) were sitting in a car outside the store. The female employee who was sitting down when we entered was putting toppings on our sandwiches while on FaceTime. One of the male employees hung her call up as we paid. We sat down to enjoy our food and the two male employees ran out the door. Following them, the female employee locked the door with us inside as “revenge” for hanging her FaceTime call up. We were locked in Potbelly between 5 and 10 minutes while the employees shouted at each other through the door. We felt uncomfortable to say the least. When she unlocked the door we quickly left. As we were leaving they continued to horse around and shout from behind the counter. This is entirely unprofessional and ILLEGAL. This is against fire code. We felt we could not leave until the door was unlocked and the situation was resolved. We will not be returning and we will likely be filing a...