Tim Hortons — Restaurant in Midland

Where oh where to begin! Walked in Sunday morning around 10:30 to a line at the register. They only had one register open but it went fairly quick. The line however is akward because there isn't much room to stand so you're basically in the way of people coming and going.

I stepped up to order and asked if there were refills on the coffee, granted I didn't ask if they were free but, she said they did. Then I asked if they were free and she said no. Probably better to tell me there's a charge for refills then to leave it to my imagination. I could have been upset if I got a refill, assuming it would be free, and had to pay. I did ask how much refills were but she didn't know, that's information that should be readily available. So I ordered a large coffee, which is pretty large! Their one redeeming quality is that the coffee is hot and tasty.

I also ordered the maple waffle breakfast sandwich while hubs ordered the English muffin with bacon, cheese and egg and an apple fritter.

We were given our coffees and donut but no further instructions on how to get the rest of our order. I asked and she simply pointed to the cafeteria style counter. We walked over to it and found 2 sandwiches on a plate but no one indicated they were ours, so again I asked and the guy sweeping the floor simply nodded yes.

We walked to a table and there was a few pieces of trash around the floor and where we sat the floor was sticky, yuck! A couple of tables around us were dirty but we found a clean one and sat down.

Ok, here we go with the actual food review....my sandwich, although edible, was barely room temperature. The waffle was very soft. It seems they simply have them made up and then warmed when ordered because of how soft the waffle was. It wasn't like it came out of a waffle iron with that somewhat crispy texture. It certainly would have tasted much better with that crunch and warmer.

Hubby's sandwich wasn't anything to write home about other than the fact it was unremarkable. Soggy, doughy English muffin and again, barely warm.

The apple fritter was even worse. No apple to speak of and a very thin ribbon of cinnamon. Definitely nothing remarkable.

With the lack of cleanliness, bad food and unhelpful staff we won't be returning that's for sure. I felt I could get a better breakfast almost anywhere and most places have free coffee refills!

Do yourself a favor and get...

Honestly, Tim Hortons is just THE WORST.

This morning I wanted to give the Midland location one more try and decided to go inside the restaurant as the drive thru line was crazy long. It appeared they were training 2 new employees at the same time, which seems like a really bad idea during morning rush hour. I ordered a meal. According to their menu, a meal consists of a sandwich of some kind, hash browns, and a medium coffee. I asked for a sausage, egg and cheese on a croissant. The girl at the counter said, "you want sausage not bacon?" If I wanted bacon I would have asked for it. Then she asked if I wanted a coffee. I said yes. She asked what size, I said, "the one that comes with the meal, a medium". I asked for an iced decaf with mocha. There was an older lady who appeared to be training both employees that said the only coffee that is 'ready' for iced coffees is regular. I said that was fine. When they handed me the coffee, IT WAS LUKE WARM. The worst part is that this is not the first time, or location, that I have ordered an iced coffee and was handed a warm coffee with melting ice. Why are you going to advertise that you have ICED coffee if it's not even going to be COLD when you hand it to the customer?!? At that point, I just wanted my food so that I could leave. It felt like I waited FOREVER for my food. Finally it was ready and the woman making the sandwiches just handed me my sandwich. I told her that the order should have included hash browns as well. She made it a point to say it wasn't on the screen/order, however she did end up giving them to me. I stated the word MEAL to the girl at the counter at least two, maybe three times - GREAT listening skills! Sadly, I ended up having to throw out most of the hash browns because they were hard and stale (like most of their bakery items). What a gigantic waste of time and money. Man I miss...

I love Tims. However I was really upset with how I was treated over the phone tonight. I had a long day and decided to splurge on some delivery. I’d been craving some Tims. They called to tell me that they were out of two items. I asked if they could sub the one item, but I was informed they also didn’t have the other option I would have wanted. So I asked how I could cancel or change the order as it had already been charged to my card and there wasn’t an option that I saw to change it online. The girl handed the phone to someone else who had it out for me the whole time. I seriously was just trying to figure out my options and get dinner, but he went on about how I was taking so much of his time and that they had everything except one item and that I was making a huge deal over it. I said that I simply didn’t want to pay for something that I wasn’t getting and was trying to figure out my options. He said that I would have to come into the store during a time that a manager was there to be able to get a refund for my order. I was confused about that and regretfully asked a question. That set him off even more. As he was so rude I figured I’d just cancel the order and hope for the best. He obviously didn’t even know the process because I was issued a refund after they canceled the order. I was so disappointed not to fulfill the craving I had, but honestly I’ll not order delivery from them ever again after how I was treated. If Tims had the ability to go back and listen to the conversation, I’d fully recommend...