Today I finally decided to take my daughter to this “Big Biscuit” place. As someone who has been around biscuits their whole life I thought it was a little pretentious, almost downright arrogant to name your establishment “The Big Biscuit”. With skepticism on my mind, we entered. Upon arrival we were greeted warmly and shown to our seats. I began scanning the room for evidence of this “Big Biscuit” We were given menus. As I skimmed through it quickly, I realized that the menu itself lacked evidence of the existence of this “Big Biscuit”. A kind woman introduced herself as Dawn and thanked us for dining with them this morning. Her smile was genuine and she seemed like a kind soul. I asked for a few minutes to look at the menu, still eager to find evidence of the “Big Biscuit”. After examining the menu and not finding what I was looking for, I became frantic. I was desperate to see the see the size and sheer girth of this rumored “Big Biscuit”. My face became flush, my pulse was rapid, and I was beginning to think this was a fruitless quest. As Dawn came back to check on us I asked “Is there truly a big biscuit here?!” She seemed confused by the question. I lowered my brow and looked deep into her eyes and said in almost a whisper “I’m here to see the big biscuit”. Without hesitation, she pointed to a picture of a ladle on the menu and said “you may want to use the restroom before you order”. I took this as a hint and proceeded to the restrooms. Before I walked into the men’s room I saw a ladle on the wall that matched the picture on the menu. I examined it for a few moments before I realized it wasn’t completely fixed on the wall. I pulled ladle towards me and a passage way opened besides the bathroom door. I entered, fear gripping me and my breath coming in short rapid bursts. I walked towards the light coming from a door only a few feet away. I emerged through this doorway to come across a man dressed in a black suit with sunglasses and an earpiece. He immediately asked me to state my business and I told him. “Dawn sent me here to see the Big Biscuit”. He nodded in acknowledgment and without saying a word he pointed towards another set of doors. Feeling like this was all just a fever dream I followed his command without question. The doors opened up and I stepped inside. I realized I was in an elevator. Upon reaching the desired floor I stepped out. I was immediately blindfolded and and dragged for what seemed like several hundred yard's before being flung to the ground. As the blindfold was removed I was suddenly under an intense white light. A man with a deep powerful voice said “so you are here for the biscuit?” I nodded, afraid to even utter a syllable. He told me that nothing would ever be the same for me and asked if I was sure. I nodded again. Then he led me to into a room that was labeled “The Biscuit Lair”. As we entered together the lights came on and I saw what I had only read about in legend. A true leviathan of a biscuit. My jaw hit the floor and I saw what I could only describe as a truly “Big Biscuit”. I was quickly blindfolded again and an instant later I was back in my seat. Dawn was smiling and asked what I’d like to order.
Food was great, service was great, Dawn was amazing, and the Biscuit is Big. 10/10...
Read moreI've been to the mwc big biscuit 3 times. The first time was fantastic. Our waiter was amazing, the food was quick and delicious. The second time, it was meh. We were sat at one of the long shared tables, which was okay but not preferable. The food was so so and our waitress was pretty inattentive. This last time we went it was horrible. It was so loud we couldn't hear anything. The hostess asked if we'd like to sit at the counter, we said sure, so she told us to "go look around." This confused me and I asked her what she meant and she said to go look around at the counter for a place to sit. Weird but okay. All the places were dirty but someone came right away to clean it up so that was great. We sit down and the waitress asks us what we want to drink and she got us our waters very quickly. And took our orders. I got the mayberry and my husband got the cheeseburger royal. The mayberry is a sausage and cheese omelet with choice of grits or hash browns, I got hash browns, and a biscuit and gravy. Sounds fantastic. They bring it out and the biscuit and gravy are on top of everything. Gravy is going everywhere. My omelet and my hash browns were smothered. I do not love their gravy its my least favorite thing I've had there. It's not horrible. It's consumable, but it would be saved for last and now it's all over my food. I immediately look at the menu because surely I missed where it says it's served this way. No where does it say this. I was so disappointed. I ate what wasn't covered. Like 3 bites of my omelet and a couple of bites of hash browns. My husbands food was delicious and his fries were great. We never got a single refill on our drinks. Then when we were paying, instead of handing the card back to us, the waitress puts it in a large puddle of water. She sees this, but ignores it. I should also mention that she just had a weird attitude. She wasn't rude, she just made it obvious she didn't want to be there. It was just a bad experience. On top of all that, the man next to me was shouting on speaker phone and they were taking to go orders and payments super close to us. Like in our personal space close even though there was a lot of room on the side if the counter. Idk what was up with that. Anyway, I won't be going back for a...
Read moreWe really wanted to like this place, but after our last 2 "to-go" orders, we probably will not be back.
The first time we placed our to-go order was around the time they opened. On top of missing items from some meals (like sausage and bacon), we were also missing an entire meal and some of our items were burnt. We tried to call to get this resolved with no luck. We chaulked this up to them being busy but we weren't quick to go back.
We decided to try them again today with a to-go order, being sure to check we received everything before driving off this time. But after getting home we realized a few issues with our order again. The first thing we noticed is that we had received sweet tea instead of unsweetened. We checked to make sure that we had correctly ordered this as they offer both (we did). Even tho their teas are $4 and the person who ordered this can't drink sweet tea - we shrugged it off. But as we began eating our meals we ended up not being able to complete them as the potatoes seemed off, giving a rotten taste to them. We hope that if they see this, that they check their potatoes as it was such a pungent taste.
After reading reviews I do see several people have also had issues with their orders - but since many of them were dining in, it seemed they could be resolved easily. Personally, we will not be back since there are other local options that are cheaper and offer consistent food - and at this price point it's disappointing that we're not getting everything we paid for and we are receiving burnt and ill-tasting food.
This may be an issue related to to-go orders only and hopefully they will take more time to focus on their to-go orders or take away this option all together.
On a positive note their mocha iced coffee was amazing! If you would like to give this place a try, we would recommend trying...
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