Cox Store — Local services in Midwest City

I’ve been forced to have cox internet more than once due to the places I’ve moved. I’ve had them for 5 years at the current address and have had a consistent issue with dropped signal during the middle of the day and evening. After moving again after the ice storm I once again was in touch with sales who were happy to get me set up again. I drove an hour to pick up the gateway and to my surprise the entire area is still without service! It’s been over 2 weeks since the ice storm caused this mess and they sell me on a service that Cox has no idea when it will be back on! Shame! Sure I can call in and receive a credit if I need to further waste my time. What really burns me is that it took over an hour with tech support for someone to figure out there’s still a major outage. This was after the guy told me he could see my modem on the network... I walk outside and look up at the pole and see that the line is snapped clean off. No way for anyone to see any device on my network cause I wasn’t on the network. It’s always just lip service to get you calm for a day or two until they can get another under paid 3 party contractor out that’s been on the job less than 3 months, to fix an issue he hasn’t fully diagnosed.

If there was another choice, I would take it but the corporate monopoly machine just...

Absolutely, hands down the worst cable company I've ever dealt with. They are bold face liars and scam artists. If there is another choice for internet service, I wholeheartedly recommend it. I had a service issue with my internet service and called for assistance. At the time the customer service representative told me that if the issue was found to be inside my house, meaning from cable junction box to the modem, I would be charged a $75 service fee. WARNING: If you are told this I guarantee whether or not the problem is in your house you will be charged. I would strongly suggest that you follow the technician around with a video camera and tape everything that he does because they cannot be trusted. The problem in our case was with the connection at the junction box at the property easement, 50 feet away from the house. The "third party " technician told my wife that the problem was not in the house but low and behold we were charged. So either the technician, whose name was Scott (we didn't get his last name) lied on his service notes or Cox used this as a scam to get additional money from us for their crappy service. If Cox had any competition in my area I would switch the first day the competition was...

I was cancelling my service today for one address (my partner has service at my new home through cox) I brought in my modem and was informed that I should have left it there for the next customer. ( I was never informed of this beforehand) I asked if I could just leave it there and they refused to accept it saying my apartment complex has a contract and I needed to return it there.

I reluctantly try to return it to the apartment complex and they inform me that they have no such contract and I should not leave the modem inside as they have refused the contract on multiple occasions, they do offer to hold onto it in case of a mistake?

I call the store and they tell me that NOW they are willing to take the modem in back, I tell them I am not returning to the store. They then threatened me that I would be charged for the equipment if I do not return it.

Some things that had been told to me prior

The equipment belongs to the apartment. The equipment is not on my account.

I inform her that I paid off my account in full and have a receipt from Cox saying as much with no equipment.

She says she is not going to argue with me before promptly ending the...