McDonald's — Restaurant in Mifflin Township

Took my son here to get dinner tonight & the service was terrible. He used his mobile app. He used a code which allowed him to get a free quarter pounder with the purchase of one. He ordered a quarter pounder with a large fry, and as I stated, he was supposed to get another one free. For some reason, the guy on the drive thru speaker wasn't comprehending that we were using the mobile app so we were getting a free burger. He was completely confused & asked us to pull to the first window. We pulled to the window & I had to explain it to a different guy at that window. He explained that they had been having issues with the codes not working all day & that the misunderstanding wasn't our fault. He charged us for the fry & quarter pounder. So when we went to the second window to get the food, they gave us the fry & one quarter pounder. I explained to them ONCE AGAIN that we had a code to get a free quarter pounder with the purchase of one, so we were missing the free one. The people at the window were confused.....AGAIN. So I sat there trying to explain it as thoroughly as I could & even showed them the code & they were STILL confused. So they asked me to pull up & they would bring it out. So we pulled up & after five minutes, a guy came out to ask me to explain it AGAIN. So once again, I showed him the code & explained what was going on. He went back inside and TEN MINUTES LATER he finally brought it out. So I sat there for a total of fifteen minutes. For a sandwich. That was the most frustrating & annoying experience I've ever had at a fast food establishment. For the life of me, I don't understand what was so utterly confusing about my order. If they don't have the ability to comprehend something that simple, they shouldn't be employed there....

Went through the drive thru this morning and ordered pretty straight forward items: a sandwich, a burrito, a coffee. Gave a code for a free sandwich. So the total should have just included a burrito and coffee (like $5). Cashier seemed very argumentative and impatient about my questions regarding what kept being a $9+ total, would have been easily solved with a "okay, let me make sure the order is right. You have......." but instead I got the crossed hands, the overly ridiculous smile, etc when I asked to speak to someone else. They also fail to realize the window isn't sound proof.

Manager kinda just made the excuse "we have new people, trying to train them." (The cashier didn't have a headset, she didn't take the order). Well...........multiple things here then. If the cashier didn't mess the order up, why the attitude? I have come from many retail jobs, the excuse of "im sorry, they must've got something wrong here, let me fix it" works PERFECTLY. I wasn't being mean to her, so why the attitude toward me? Then a manager who basically could've just been whomever she decided to drag over there, not even asking questions of what's wrong.

It was a small interaction, but it was enough for me to start my day badly. If the cashier was going through something, I get not wanting to be at work. But I've been there and I hate it. However, I always have to still do my job and not make my problem the customer's problem. Even her saying "im so sorry, its been a morning so far" I could totally understand. But blatant attitude is just something else. Its Christmas season soon. If you don't wanna work there, there's plenty of...

Came here for a quick pick-up dinner and was so incredibly disappointed. We ordered a “kids 6 piece nugget, chocolate milk and apple slices”. The young lady taking our order was confused I am guessing but never asked for clarification on if we wanted a kids happy meal or just a six piece. When we noticed the review of the order was wrong, she told us that we made the mistake and only said six piece. Ok… I guess we could have said happy meal to be clearer, our bad. She then rang us up for two chocolate milks, two apple juices, when in reality we only asked for two happy meals. We paid extra for those not realizing and we’re never given them. She rang one chocolate milk up under an adult order and then charged us extra for a soda. We asked for sauces and were given none. One adult meal was a spicy chicken but they were given a deluxe chicken smothered in mayo (which we said no mayo). A large fry was ordered and I definitely got a large cup… with only a small handful of fries. One happy meal had a paper fry holder overflowing with fries, the other had the kids red cardboard and only had maybe 8 fries in it. We also had to wait 5 minutes for the erroneous chicken sandwich. Get it together McDonalds! This day an age, money definitely doesn’t grow on trees and this was a complete waste. 3+ years ago if someone complained to me about this I would have said “what do you expect with fast food” but this day and age, nah. You need to do better and actually care about your customers. Dropping $40 on fast food is bad enough, completely jacking up every meal on the order...