This was a great experience turned awful within the last few minute.
The good: Great food, clean restaurant and nice atmosphere.
The bad: Our waiter greeted us very coldly from the beginning. No problem, not everyone is super friendly. It was not as issue as he did fill our orders quickly and was responsive with drink refills. The problem was My wife ordered the house Moscato during the Happy Hour special. When the bill came, the Moscato was at regular price. I pointed this out to the waiter, who grabbed the manager on duty. The manager stated that there was no House Moscato. We stated that it was specifically requested and had one not been available, we should have been informed. The waiter than came over and tried to very rudely state that again there was no house Moscato. We tried to point out that he should have informed us at the beginning. He angrily snatched our receipt and walked over to the bar to print a new one. I had to get up from my table to pay at the bar. This waiter received no tip due to his deplorable attitude.
Quite frankly, we really enjoyed the food and we were looking forward to making many return trips but this experience has really soured us on that possibility. Truly shows how wait staff can make or break customer experience. We would have paid full price for the wine had we been properly informed or the attitude of the staff had...
Read moreIf you order a "death fries" to go, or any order with cheese, tell them not to put your order to go on foil. You'll lose 2/3rds of the cheese to the foil
Edited: 12/2/2018 It took forever to get my to-go order! Usually it's like 15 minutes, but for some reason tonight was 45-50. Even after I was assured they were boxing the order I still waited. The only positive was they comped the whole order. But that wasn't the end. When I got home I realized they screwed up the order. I asked for a signature burger with jalapenos. I got a jalapeno burger. No pickle. The fish and chips were luke warm. I was very disappointed
It's a sports bar with a number of TVs playing regional and national sports. Unless there's an event, the noise levels allow for comfortable conversation. Its largely sandwiches, chips, and drinks, but they also have salads. I love the reubens, both regular and fish (yeah, fish. It's really good!), cheese steak burgers.... all really good. I can't say I've been disappointed with anything I ate here, and we do so often. We live just across the river. The beer selection is large with a fair number on tap.
Edit - 8/2/2019
Ordered 2 fish and chips to go. The fish was overcooked, and the fries were greasy. The tartar sauce was not good and the slaw was unpalatable. I would have sent the order back, but I was at home.
Arenas is...
Read moreA few issues in my experience. My friend's Dirty Martini came out inappropriately watered down, probably due to poor mixology. The waitress was told and she offered a replacement. It came out warm, no ice used to chill at all, and it was a short drink. Bringing out the measure of what was picked up at the table. My opinion, it should have been a whole new drink made properly. Strike 1. My wine was a poor excuse for a "glass of wine" especially considering it was $9.00 a glass! Strike 2. The sandwich I ordered was a "Shore Line". I'm not sure if a Shore Line is good because I didn't get one, it came out to me without the ham and a chicken filet rather than sliced chicken as was indicated on the menu. The sandwich was ok, though not on the menu as far as I could tell, and not what I ordered or expected. I would try another chance on the Shore Line, it sounded good but I'm not going back. I know restaurants are having difficulties, but I'm not here for practice, I wanted a good experience, it didn't happen. Waitress was great! No problems with her. Strike 3. The third person in our party had a reasonable...
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