Chili's Grill & Bar — Restaurant in Millington

I have never seen a chilis have no wait on a Saturday night. It was completely empty. We had a party of 5 people (not skinny people) go to this chilis. They seated us in a booth that was too small, when we asked for a bigger table they told us that we should have plenty of room at the table we were at. I was hanging off the side of the seat when my father had to go and ask the hostess, again, if they could move us to a bigger table. They finally moved us to a bigger table. Our waitress was really nice but she took forever to bring refills. We would run completely out of drinks and have to ask for refills before she would bring them. The food was absolutely terrible. I ordered the chilis Philly with no jalapeños. They brought me a philly with nothing but meat and cheese. My husband ordered a choose 3 combo with a substitute side and the side he got had one spoonful of mac n cheese and barely any fries. My dad ordered fajitas and the meat was not cooked fully at all! We live in a household were we eat medium rare steak and the steak he was served tonight was not fully cooked in the center at all, it still looked like raw untouched meat. We ordered lava cakes for desert and my lava cake had no “lava” in it at all and a literal spoonful of ice cream. My husbands lava cake had little short hairs around the side of his dessert plate. We asked the server about the lava cake and she said they may have cooked them too long but the lava was in there somewhere. So I ate the lava cake anyway and there was not a drop of chocolate sauce in my lava cake. We got the bills and the server was supposed to bring us to-go drinks but never brought them to us after 10-15 minutes of waiting so we finally just left. We had an amazing experience at chilis in may and we do not live in the area. We were so excited to come to chilis again and we were so let down. One of the worst experiences I have had with a restaurant recently and we will not be back. Not worth the $200 we...

The hostess was very quick to greet us. We had a group of 6, and we got seated immediately. A waitress greeted us and got our drink orders. She bought them out and asked if we were ready to order. We weren't and asked her to come back. It wasn't 2 minutes, and she was back. We told her we weren't ready yet. She then went to another table, cleared a plate, and stopped at our table on the way to the kitchen to see if we were ready. No, we still weren't. We haven't been in a long time and were trying to see what they had now. Plus, we were talking. She kind of got pissy with us. When she came back the next time, we just told her yes, and the 2 of us that still didn't know just picked something. Fast forward, and 2 people in our group are out of drink. Been out. Well she came with drinks and bought coke and Dr. Pepper. They had sweet tea. Okay, no biggie. About this time, our food comes out. I got the soup and salad. They brought the wrong dressing. No biggie. I got our waitress and let her know. The eye roll I received. I thought her eyes were going to get stuck. By this point, it's getting late. I'm just over it. I'm hungry and just flat over it. I ended up eating half of my salad, didn't even touch my soup, and then got it to go. We haven't been in several years. The service was horrible then. We decided to give it another try, and the waitress gets an attitude with us. I get we didn't know what we wanted the moment we sat down. I'm sure she was probably wanting to get her side work done so when it was time to go, she could. We got there at 620pm. So it was a little on the later side. I will probably give Chillis another try. The next time, I will look at the menu online before I get there, so I'm ready. Also, I would like to add that they did not have just a salad with chicken in it on the menu. They had salad that was Mexican spin on it, but no plan salad...

This restaurant has the worse management of any restaurant in the world. Tonight they were out of everything including ice. I went and bought them $20 worth of ice and did Greg the manager even sgow himself to thank me ? No , but all the patrons at the bar and the waitstaff thanked me. The wait staff was saying we need to shut down cause people just walking out. Well then we tried to order Cajun pasta Togo for my father in law but they had no pasta. So in lue of pasta we worked out Mac and cheese with the seasoning and shrimp. What a joke that was cause what I paid for that was almost same as the original dish only much much less food. The kicker was when we left Greg had the lights off outside and my wife and I were almost run over in parking lot . At this point I went back in and this is first time I meet Greg. I told him all that happened and he really didn't care . All he could say was there is no reason for me to be angry. REALLY??? My wife and I almost were seriously injured due to his incompetent management skills. He did go turn the lights on at that point but had walked away from me. Yes I may have been little loud and angry but I had just almost been run over. The bartender Stefanie and the waitstaff are awesome so don't hold this review against them. Unfortunately the poor management has cause this restaurant to go way down hill and not worth going to anymore.

UPDATE: You can see the company replied down below. They asked me to contact them. I did before this post and even after they posted the reply. So twice I've contacted them and still absolutely no respones back. They only replied to make it look like they are investigating and that they care. Bit they don't or they would have contacted. Its sad the mother company cares so so little about their...