Carl’s Jr. — Restaurant in Milpitas

A friend and I were recently there around 2 weeks ago. Our experience was what seemed like a scene from a comedy / drama movie to say the least. The lady taking orders at counter looked flush, exhausted and somewhat faint. She confused our orders more than once and told us they were out of ice cream so no milk shake orders (the main reason we decided to go there.) We later found out she was pregnant and wasn't feeling well. As we waited , what seemed liked for ever, for our food order we noticed the drive thru was backed up pretty far with cars as the lady was talking on her phone and the only other employee working was busy cooking, cleaning and locking the doors (at 7:30pm) all while making these funny monkey sounds and trying to get the lady's attention to bag our order. Upon finishing her phone conversation, she started looking faint and feel to the floor. We proceeded in helping help her up and called 911. Needless to say, she was taken to emergency for observation. (My thoughts are with her and baby and hope they're doing well).

45 minutes to an hour had passed and we got our food which happened to be wrong, cold and looked pretty bad (photo attached). In conclusion, my poor rating is not based on the service. Can't blame the employees for what I think is lack of training from a bad managed restaurant. I feel we should have and very well should still be offered a...

DO NOT COME HERE Because I already done the work for you. So don’t even dare waste your time here.I wonder why there was nobody at this restaurant when I arrived. It was dead and every time I go around it’s pretty much dead. I should’ve went to Jack-in-the-Box instead and I will never go here again. I replied and liked and agree with someone’s post. Agreeing that it takes so long over a meal that is so simple to make. And the results have a serious as the most horrible I’ve ever experienced any fast food restaurant history. The chicken and waffle which I purchased two of them. One of them was perfect size while the other one was half of it. What’s so funny is is that the tiny one was fresh and the bigger one was not it was so lukewarm as well as the hashbrowns that were not fresh probably over an hour. I paid almost $30 for this bull. You lost a good customer for what it’s worth and many people are learning the process. Are used to be a fast food management for many years so I know the process and I know how to take care of people and love them for what they came in for at the same time. Common sense that everybody can get it. It’s not to get another job and hire somebody including better management to take care of...

This Carl's Jr. Is very dark. The parking lit was almost empty. SCARY to walk to the door. Inside there was 1 couple eating. I ordered 2 Famous Star Cheeseburgers and zucchini rounds. At the time of ordering... I asked for no onions and well done, really well done on the meat. Cashier said nothing. She didnt greet me. I heard her tell the cook in Spanish to cook well done. Well the order came. I ate my burger and in the middle it was NOT well done. Ew. So I told my mom to take hers back ...Cashier reluctantly took it back and cooked it right but why should this happen? It seems that every time I go to this Carl's Jr. location...twice a week sometimes. My burgers are not cooked to my liking. Well done. Daytime cooks are slightly better. I love Carl's... it's quite expensive, but when I have a coupon, I enjoy going, but from now on... this Carl's may not be the place for me. I guess, I will have to go to another Carl's farther from my house. Is it worth it? How hard is it to cook a burger a little longer... ? Is it worth...