Koong's — Restaurant in Milpitas

The food was actually really good, above average for Chinese food. We ordered the Mandarin Dinner Set (for 2) which was actually so much food I thought it would be able to feed a family of four. And it was so cheap, I would have expected to pay at least $10 more for it, though I'd rather they reduce the portions for the dinner for 2.

But I'm giving one star because of poor service which I mentioned to the cashier. There were 3 waiters but they mostly spent time in the kitchen. When we arrived there was no one who could greet us at the door. There could have been wait-list to put your name down.

Once we were seated, the waiters were busy bringing food out for other tables, they didn't even give us a menu and set the table with utensils. We waited about 10 minutes before we got one menu for two of us. There could have been menus near the tables or at the front of the restaurant to save time There could have been utensils on the table which we could take for ourselves.

Then we waited another 10-20 minutes to order our food and realized that there were some folks who arrived at the restaurant before us who hadn't ordered yet. The waiters were still spending half the time in the kitchen and we saw one go to the kitchen to pack 3 plates of To-Go boxes. Personally, I think it's great service to pack food for the customer but since there were so many people waiting, the waiters are not effectively using their time. The customers could pack our own food if we were given our own boxes.

After we finished our meal (which was too much for 2), we decided to pack our own food, so the waitors could attend to other customers. Many customers also went to the counter to pay because the entire restaurant knew they were understaffed (and incredibly inefficient).

I'm actually really sad writing this review because I really enjoyed the food. I'm hoping that they could improve their service based on the points I mentioned above or by hiring twice as many staff. I look forward to the next time I visit so that I can change my...

After seeing the good reviews, I decided to grab some takeout from this place. I got the green beans, but I messed up and ordered them fried somehow. I also got the hot and sour soup + egg roll + fried rice add-on, and the fried chicken wings. The green beans were very well prepared and tasted okay, but they just weren't what I had in mind. I'm gonna go back and get them without the breading next time. They were VERY plentiful, though. The egg roll was much better than your typical one. The soup tasted like most other hot and sour soups, so it also wasn't my favorite. I'll try the won ton next time. The fried rice was much better than average. Finally, the chicken wings were some of the best I have had in a long time. Perfectly cooked, tasty, crunchy. I'd go there just for those any day. Finally, the venue was clean and the gentleman at the counter was very nice. I...

I've been on a hunt to try all the places that serve jajangmyeon in the south bay. The dishes at Koong's are, if you've been, very similar to Tong Soon garden, definitely that mix of korean-chinese where you have the option of which style.

That being said I wasn't too impressed with the taste. I usually order jajangmyeon, tangsuyuk and ganppung saeu (dry fried shrimp) dishes. At Koong's, the flavor of the JJM is not what I'm used to, it was maybe a little too tangy(?) and lacking umami-sweetness, if that makes sense. The tangsuyuk wasn't crispy, as if the oil had seeped into the batter and softened it (as you might expect if some time has passed, but maybe I didn't pick it up soon enough). The shrimp however was tasty and that's something I would order again.

Overall the food was ok, but not as good as...