Ichiban Steak & Sushi Alpharetta — Restaurant in Milton

The front of house manager was extremely rude. She forced us (a party of 8 adults who had made reservations on 1/4 to eat on 1/20) to sit next to a family with small, loud children in a configuration where most of us couldn’t see or hear each other because we were all in a line, instead of seating us around the other side with two corners close together, where we could all see and hear each other.

The manager initially lied, and said that the reason for giving us such poor seating was because we’d supposedly only reserved that morning. However, the person in our party who made the reservation tried showing her the confirmation from 1/4 (we went 1/20), and she said that wasn’t the real reason anyway, and refused to put us in a better seating location where we could talk to each other. Instead she seated other people who came in later in the spot we requested. They were a smaller group to boot, who would have been more comfortable in our seats than we were as a result.

The food was fine. Definitely overpriced, particularly with the $3 upcharge for fried rice over steamed, but not bad. The salad was too cold to comfortably eat when it arrived, suggesting they perhaps freeze it prior to service. The chef performed competently, and put on a little show as usual. He and our very polite table side server were firmly the best parts of the experience.

The steak and chicken were appropriately seasoned and cooked. The chicken had more gristle than I would have liked, but it was still fine, mostly nice and juicy. The veggies were nicely browned. They were out of the beer I ordered (Ichiban), which was disappointing since we came in right when they opened for the day (5 PM).

The location where we were sitting was absolutely freezing the entire time. Cold air was blowing directly on me, something that exacerbated the awful seating arrangement.

As a fun bonus, an ant crawled onto my plate shortly after I sat down. Given that it’s January, it seems unlikely to have come in from the outside, which tells me there’s probably a small colony somewhere in the walls.

I went here only because it was my best friend’s birthday just before she was leaving town, and this was one of her favorites. Needless to say, without that motivation, and given the awful manager, I cannot imagine returning. There are plenty of other hibachi places that won’t be so rude and will honor...

This is the worst hospitality experience I've ever had in my entire life. This location sold a gift card with their address and the address of the Ichiban in Cumming, GA on it. A nice woman who plays tennis with my girlfriend's mother put $150 on the gift card and gave it to her as a Christmas gift. We went to the location in Cumming and had a nice meal but when it came time to pay, they informed us that they could not accept the gift card because they no longer had the same owner.

We called the Alpharetta location where the gift card was purchased and they assured us that they would take care of everything and reimburse us if we came into the store. We were then forced to pay for the $200+ meal out of pocket or else we could not leave.

We followed up by going to the Alpharetta location 4 times, but struggled to ever get a hold of the manager. Finally once we met with the manager, I believe his name was maybe Anes, he explained that he could only refund the $150 to the card it was purchased on. This was of no help to us because we did not purchase the card nor know how to contact the woman who did. He said he understood our specific circumstance and had to get verification from the General Manager before reimbursing us. He let us know that he would get back in contact within 24 hours.

He did not get back in contact with us. We went back to follow up and did not find any management at the restaurant at all so we left a note and number. He called back a few days later only to repeat that he could only reimburse to the card it was purchased on, which was of absolutely no help to us. We are now out of $205 that we never intended on spending in the first place. Absolutely terrible management AND false advertisement on these gift cards they...

After 15 plus years of continuous customer loyalty, today was an embarrassment!

Took my boy and his best friend to celebrate their 10 year birthday, along with 5 adults (family & friends). We were sat with a family of 4, with two smaller children.

Our chef arrived appearing intoxicated. He proceeded to pour yum yum sauce ALL over the table. When he discovered the two boys birthdays, he poured (what I only imagine was lighter fluid) all onto their plates and set them on fire. This was ‘cool’ until the boys couldn’t get the fire out.

He then squirted water ALL over the boys to the pointed where one of them finally yelled at him to stop!

Meanwhile, burning the vegetables and overloading the rice with salt and pepper. He then cooked the chicken, which remained on the grill for the next 40 minutes! The filets were on the grill for 20+ minutes before he even asked us the desired temperature. When he asked the woman from the other family, she requested “well done”….he commented that only “white women” ask for that. (She was not.) The other family also requested that the chicken be plain and to not have any sauce on it for the younger kids. The chef informed the parents that “this was hibachi and that they only cooked food one way!”

At this point, I spoke with the manager on my way back from the restroom, to which she apologized. Another member from our party spoke with the manager, as did the father from the other family.

At the end of the night, all we got was an apology and a $300+ bill for food that wasn’t edible and the most uncomfortable and awkward situation!

We drive from Woodstock and for my son to personally request this for his birthday is a big deal. I can assure you that THIS was not what he had in mind for his birthday...