Build-a-Breakfast/Build-a-Burger — Restaurant in Milwaukee

I felt very disrespected and the manager was very rude to me. The server took forever and didn't even notice me standing there. They hadn't received my order or didn't start making it. I had to wait an additional 10 minutes when I arrived. The server was still taking his time. I got my order. Came home and it had pork on it. I cannot eat pork for religious reasons and when I called they kept swapping me from person to person. They completely didn't respect my request for replacing the meal with something else. I spoke to one lady and she told me straight up she can't do anything about it. When I expressed I was Muslim to the manager, Ray- he said I'm Muslim, too and told me I should have been more on top of it and put no pork in the comments. I understand the requirement of requesting no pork but I have also found that most restaurants would honor and say you can come back in and we'll replace it. As a Muslim I would think another Muslim would understand and help them out. Most restaurants humbly reply to requests and honor them without the customer feeling frustrated or bad. Mistakes happen but the restaurants will even replace meals if the customer doesn't like it. The manager kept telling me I was in the wrong, dropped the ball and now they shouldn't have to fix the mistake. He kept shaming me in how as a Muslim I should write it and be more adamant about it, called me combative, said the server was an educated, top notch server and I was in the wrong for feeling disrespected. He also said "I'm not judging you but if you're Muslim you should know better...." At the end of the conversation, Ray said look I have a lot of things to do and I can't be on the phone arguing with you (which I understand) but there's a way of addressing it and ended the conversation with come get another meal or throw this one away and hung up. It's not even about the pork at this point it's about how it was handled and how I was responded to. I would hope more restaurants would be kinder to their customers and honor the orders...

I was meeting a friend for lunch, and suggested Build-a-Breakfast/Build-a-Burger since it was close to the Milwaukee Public Museum, where she and her two children were that morning. I regret that now.

My friend had been waiting for several minutes when I arrived. She had been told a table was being prepared, so she was sitting in the entrance with her stroller and her two toddlers. The place was busy, but not obscenely packed, and there were empty tables which appeared to be available. She said she hadn’t heard anything and was waiting for the table to be ready, and that someone else had told her it now might be a 10-minute wait or so. As she is 8 months pregnant, I told her to wait and I would try to flag someone down.

No one had greeted us at the door; there appeared to be no hostess or any sort of organization, but we weren’t allowed to seat ourselves at the empty tables. It felt like we were begging them to give them our business. We were basically ignored the whole time we were there, sitting near the hostess stand in the entryway. It was impossible to tell who was working or who we were supposed to talk to other than the two bartenders.

I managed to get the attention of one of the bartenders and was told it would be more like a 20+ minute wait. We decided to try to order food to go, but as I was trying to ask the bartender what the estimate would be time-wise for the food to be ready, he walked away. While I was talking to him. We then decided to leave. I won’t...

The heavyset lady at the bar is unbelievably rude. But I must say she doesn't discriminate she was rude to the people sitting at the bar before I sat down (they warned me!), rude to me, and the people that sat down after I was seated. I started to ask to speak to a manager but looking at other reviews this horrible customer service is nothing new. Can't judge the food because I refused to order and eat somewhere where I was being handled so roughly.

I.e. Once you sit at the bar she asks are you dining in or ordering to go (no smile or warm greeting at all) almost as if she can't wait to get you out of the place. The people that came in after me informed her that they would be dining in and it seems like it ruined her day. They pointed out a spot in front of them that had syrup and powdered sugar on it and she replied I'm working on it with so much attitude present in her tone. The couple said to me, "geez, we thought she might've not seen the spot that's all!" We all shook our head. My advice Is be seated at a table or call in for delivery if possible, but do not sit at the bar while miss rude and full of attitude is present. Good luck

Update Hr later

Went back to order food and still same attitude Along with the fact that I ordered two burgers, one of them being two half pound patties and I get back to my room and I only have two single patty burgers! I'm staying at the Hilton and it's not even worth walking back there to let them know how they screwed...