KFC — Restaurant in Milwaukee

I placed a mobile order through the KFC app and I chose this location because the KFC at Chicago Ave. is just bad. I arrive at the KFC, get out of my car and walk to the Mobile Order self pick up area. I arrived 5 minutes after the estimated order ready time, yet my order is not there.

This is where the fun begins!

There are two people waiting ahead to place an order. 5 minutes passed… There are still 2 people in line waiting to place an order.

KFC has not taken their order KFC has not said, “We’ll be right with you.” KFC has problems validating their customer’s existence in the store

Another person walks in, at this point, there are three people in line, the person see’s this, then proceeds to leave.

10 minutes have passed, there are still two people waiting ahead in line to place an order. Refer to KFC comments above and apply here. Funny thing is that I can see my order on the counter by the drive through window; too far for me to get, stuck waiting.

At this time, the KFC employee that’s handling the drive through says to the person in the drive through “Well, if you don't want to wait, then you can go somewhere else.” This was said with major sass, really sassy attitude; made me chuckle.

15 minutes passed, and I would like to say that there are still 2 people in line waiting to place an order, but unfortunately, we lost one customer by this time… So there is one person still waiting in line, and another person that had to get a mobile order walks in to the store, so now there 2 people in line waiting to pick up a mobile order, and one to place an order.

20 minutes passed, we’re all waiting to be acknowledged, new mobile order person in line lets the KFC employee know they’re there for a mobile order, I’m not sure why they thought that would work. We’re treated to another hilariously sassy remark to a drive thru customer, “Well if you don’t want to wait, go to McDonalds. I don’t know what else to tell you.”

By this time, we lost the valiant customer that waited a rough estimate of 20 minutes, just to say “Let me get a…” They shall be remembered…

25 minutes pass and finally, sassy deluxe grabs the three mobile orders and make the insurmountable effort of carrying them the vast distance of 10 feet (about 3 meters, for the rest of the world) and places all of our orders in the front counter, but they placed the wrong receipts on the orders, so we had to shuffle them around to get the right one. Luckily, the sassy KFC employee was there to assist in the effort of moving the receipts from one bag to a other, because, how else would I have been able to differentiate two chicken littles and a 10 piece bucket meal?

The irony of this? The chicken was actually delicious. So much so that as I write this, I’m contemplating on whether or not its worth to go through this again for another order.

In conclusion, poor customer service (hilariously so), but the cook was on point.

Edit: Apparently, the chicken gave my wife and I food poising... I'm going to change this from 2 stars, to 1 as no amount of sassiness can make...

I attempted to place my order in the drive thru however I overheard the person on the drive thru microphone tell the car in front of me that there was a 15 min wait on chicken. I was willing to wait. However when I pulled up to the microphone to order they simply said there was no chicken. I told them that I had heard them tell the car ahead of me that there was a 15 min wait. The person quickly corrected himself and said yes there is a 15 min wait. I had just picked up my aunt from the airport she was hungry after her long trip and wanted something hearty hence the reason for my willingness to wait. I attempted to pay at the drive thru window and come in the store to get the order a few minutes later and they said they couldn't do that because it would mess up their time. Whatever that means. So I told him I would come in and place the order. When I walked in there was a woman I'm assuming was the supervisor swearing and yelling at an employee to clock out and go home. Then she yelled at another employee and said your not doing anything go start cleaning or clock out and go home too. Mind you there is a Uber eats or grub hub driver waiting for her food, she was upset, she mentioned she had been waiting 30 min. Then other customers walk in and the profanity and yelling continued. They left and I was still waiting for the chicken. A very surprising visit to KFC might I say. This was the absolute worst restaurant experience I have had as of yet. Word of advice KFC corporate. If you need to fry chicken and there's a wait, tell people that, not that you're out of chicken. That leads to a loss in revenue if that person goes and tells another person wanting to visit your business the...

This is where you go when you want to have a bad day. They are a cross between, what do you want and we don't give a damn. The sign on the counter letting you know that they no longer give refunds, is a clear indicator that poor service is what they do. It's their way of proactively letting you know... we're going to jack something up... and believe me they will! I don't know if it's inaccuracies, poor food quality, or nonchalant attitudes that sinks the ship... because they're masters at ALL three! I asked how long for the honey BBQ wings and was told 15 minutes. So, I decided to get the 4pc every day value meal instead. Well, that took 15 minutes as well. I'm not sure why the chicken was dry given how long it took... you'd think it was super fresh and hot. I returned and politely asked for a replacement. I'd ordered the breast and leg original, thigh and wing crispy. The young man went to who I assumed was the manager with my entire bag and came back to let me know ...they only had dark meat in the original. So I said, I'll take it all crispy then. I noticed that there were two boxes in the bag when he returned, so I "assumed" he'd replaced the order, and given me something extra for having to return. On my way out, I heard him tell another customer; "they weren't taking any more orders." This should have been a red flag for me. I checked my bag... he gave me back the box that I was returning; and to "replace" it... gave me a drumstick and a half crispy? How does this replace my four pieces and if I didn't want the dark meat in original, why would you turn around and give me dark meat crispy? Seriously, don't waste your time here unless you're into making donations...