Einstein Bros. Bagels — Restaurant in Minneapolis

We would like to inform you in writing that something very regrettable has happened regarding your services and products.

The other day, I visited two of your stores, and a staff member informed me that I could no longer purchase two or a dozen bagels from the menu. In addition, they said that they could not buy containers of cream cheese, but only through catering instead. These changes made it very difficult and very disappointing to purchase something that suited my needs.

To be honest, these responses seriously compromise customer convenience, and we can’t help but feel that your company doesn’t value our business. It led me to waste time and money and think it would be better to go to another bagel store, like Bagger's Bagels.

We are extremely disappointed by this situation. We look forward to future service improvements and listening to our customers' voices.

Thank you for your understanding...

The first impression was that the employees didn't quite seem like they knew what they were doing, however after some confusion about placing the order and some audible confusion in the "kitchen" (the back wall), the food eventually came out. It tasted alright, but one of the two bagel sandwiches wasn't cut in half, which made for difficult eating since the smear liquefies a bit in a warm sandwich. I'd consider going back, but it certainly wouldn't be my...

Food is sooooo goood but one of the older workers joked that it was like “prying molars” because she had to ask me if I wanted cream cheese and what flavor. Like what?? I’m sorry to inconvenience you so much I was literally the only person in line. The younger workers were good and helped the order of one singular bagel move faster but the older one tried to lecture me on where to stand to receive my order. THERE WAS NOBODY IN LINE....