M Health Fairview University of Minnesota Medical Center - East Bank — Local services in Minneapolis

UMMC IS A DEATH HOSPITAL. THE DOCTORS DEVALUE PEOPLE OF COLOR AT THIS HOSPITAL AS WELL AS THE NURSES, PATIENT RELATIONS, ICU MANAGERS, AND OVERALL HEAD OF THE HOSPITAL. NOT TO MENTION THEY DO NOT VALUE HUMAN LIFE PERIOD AT THIS HOSPITAL. THE FLOOR MY LOVED ONE WAS ON WAS THE DEATH FLOOR AND NO ONE LEFT THAT FLOOR AT LEAST NOT ALIVE. THE SAD THING IS IF THE STAFF KNOWS YOU HAVE A TERMINAL ILLNESS THEY TREAT YOU LIKE YOUR NOT HUMAN, LIKE YOU DON’T LIKE THEY PRETTY MUCH DON’T HAVE TO TEND TO YOU ANYMORE OR ACKNOWLEDGE EVEN IF YOU NEED HELP OR NEED TO BE CHANGE.THERE ARE MANY ILLEGAL PRACTICES GOING ON AT UMMC ONE IMPORTANT BEING THEY WILL NOT REVIVE A PATIENT THAT HAS IN THEIR FILE THEY WANT TO BE REVIVED NO MATTER WHAT. I KNOW FOR A FACT THEY DO NOT ABIDE BY LEGAL DOCUMENTS OR THE REQUESTS FROM A PATIENT. THEY ALSO TRY TO SNEAK UNNECESSARY PROCEDURES OR MEDS BEHIND THE LOVED ONES BACKS. THEY TRY TO GET SICK PATIENTS TO DO SURGERIES THEY DON’T NEED, BUT REFUSE TO THE SURGERIES THAT THEY DO NEED. THEY LIE TO THE PATIENTS AND FAMILY MEMBERS AND EVEN TRY TO BULLY THEM INTO DOING PROCEDURES OR APPROVING NEW MEDS WITHOUT GIVING INFO ON THEM. THEY STEAL AT THIS HOSPITAL MY LOVED ONE HAD SEVERAL THINGS GO MISSING IN HIS ROOM IN THE COURSE OF HIS HOSPITAL STAY, I ALSO HAD AN ITEM GO MISSING AS WELL.THEY SLACK AT WASHING PATIENTS UP AND CHANGING PATIENTS, AND IF YOU REPORT THE NURSES THEY SIMPLY LIE, THE NURSES TOLD AN OUTRAGEOUS LIE CLAIMING WE DIDN’T WANT HIM TO BE CHANGED. ALSO THE NURSES AND DOCTORS SEDATE PATIENTS SO THEY DON'T HAVE TO DEAL WITH THEM. MY LOVED ONE, TOLD US HE WAS BEING TREATED LIKE HE WAS NOTHING, THE PLACE FELT LIKE A PRISON AND THAT HE DIDN’T FEEL SAFE AND WANTED US TO CALL THE COPS. WE TRIED TO GET HIM TRANSFERRED AND UMMC LIED CLAIMED THAT THE OTHER HOSPITALS TURNED HIM DOWN, BUT AFTER THE FACT WE DISCOVERED THEY NEVER CONTACTED OTHER HOSPITALS. ON TOP OF THAT THEY TRY TO BULLY AND THREATEN MY LOVED THAT WAS TRYING TO FIGHT FOR MY SICK LOVED ONE'S RIGHTS, MAKING FALSE CLAIMS AGAINST THEM SAYING THEY WERE BEING AGGRESSIVE AND ANGRY PRETTY MUCH THROWING OUT RACIAL STEREOTYPES, LIKE I SAID THIS PLACE IS RACIST, AND TRY TO THREATEN THEM, BECAUSE THEY WERE TRYING TO PROTECT MY SICK LOVED ONE FROM BAD NURSES AND DOCTORS. THE HEAD OF THE HOSPITAL, THE ICU MANAGER AND THE HOSPITAL STAND BY AND BEHIND EVIL ACTS, ILLEGAL ACTS, MALPRACTICE, ETC. AND THAT GOES FOR PATIENT RELATIONS BECAUSE THE REPORTS WERE MADE THROUGH THEM. DO NOT TRUST THIS HOSPITAL ESPECIALLY IF YOU ARE A PERSON OF COLOR, THEY ARE RACIST AND INTENTIONALLY WON’T OFFER THE BEST CARE, MY LOVED ONE HAD ORGAN ISSUES AND THEY NEVER OFFERED TRANSPLANT OPTIONS OR ANYTHING, THEY LIED ABOUT WHAT CAUSED CERTAIN ORGAN ISSUES, AND EVEN TRIED TO KEEP INFECTIONS THAT HE GOT FROM US. NOT TO MENTION HE DIDN’T FEEL SAFE, HE WAS SICK AND VULNERABLE, HE HAD AN ISSUE BREATHING AND THEY WERE ALL AWARE OF IT, ON ONE OCCASSION HE WAS HAVING TROUBLING BREATHING HE HAD TO USE EVERYTHING HE HAD IN HIM TO SCREAM FOR HELP AND HE WAS SCREAMING FOR LIKE 15MINS, THE NURSE WAS INCOMPETENT, NO DOCTOR CAME DOWN TO CHECK ON HIM AND BY THE TIME SOMEONE CAME DOWN TO DO AN X-RAY HE PASSED OUT FROM NOT BEING ABLE TO BREATH AND CODED, HE SURVIVED THAT ORDEAL, UMMC PUT HIM THROUGH THE SAME ORDEAL TIME AND TIME AGAIN. HE HAD A HISTORY OF CODES AND THEY STUCK IN A ROOM THAT WAS TUCKED AWAY IN THE CORNER, WITH TWO DOORS, YOU HAD TO WALK THROUGH TWO DOORS TO GET INTO HIS ROOM. THESE PEOPLE DIDN’T CARE.THEY CLAIMED THEY DIDN’T KNOW WHAT WAS WRONG AND WHY HE KEPT HAVING TROUBLE BREATHING, BUT IT WASN’T UNTIL IT WAS TOO LATE THEY SAY ITS IS LUNGS WHICH THEY KNEW IT ALL ALONG BECAUSE THEY WERE LOOKING AT HIS LUNGS EVERY OTHER DAY. HE COULD GOTTEN A TRANSPLANT PLUS THERE WAS MEDICATION THAT COULD HAVE IMPROVED HIS ISSUE.THEY WERE PUNISHING HIM BECAUSE WE COMPLAINED ABOUT THERE NURSES AND DOCTORS. HE ULTIMATELY PAID THE PRICE. THEY DIDN’T EVEN TRIED TO CALL LOVED ONES WHEN HE WAS GETTING WORSE, THEY SIMPLY CALLED AFTER HE PASSED, AND THERE’S NO EXCUSE BECAUSE THEY DIDN’T EVEN TRY...

The thoracic surgery team needs to spend time working on bedside manner and basic principles of patient care. after receiving false information from a surgical resident that the surgery could be done bilaterally, I decided to proceed with the blebectomy and pleurodesis. Although the surgery went well, the post-operative care I received from the thoracic department was dreadful. I tried to leave AMA but was unable to secure a transfer to HCMC. Particularly heinous was my one interaction with Dr. Madhuri Rau, a thoracic surgeon. She and SIX surgical residents came into my room while I was still experiencing severe pain despite having a dilaudid PCA. I tried to explain to her that I once had a chest tube that was slightly misplaced and, once it was adjusted one or two millimeters, I experienced total relief. She told me that the X-ray (which gives an extremely limited view of soft tissue) looked fine and refused to adjust the chest tube. She said I was experiencing nerve pain and she wanted to completely change my pain management regimen. I told her that I worked with a doctor on the night shift to formulate a plan I was comfortable with, and Rau responded with “that plan is out the window because that was an intern working last night”. When I asked if she knew who was working with me last night, Rau responded that she did not and got defensive, saying that this is her expertise. The overnight doctor was NOT an intern, as i later discovered. Nonetheless, despite expressing my concern for the side effects of the four different medications Rau wanted to prescribe me, I finally caved and took them. Unsurprisingly, my “nerve pain” only subsided when the chest tube was removed. To add injury to insult, Rau prescribed me Gabapentin without telling me, a patient with a history of depression and anxiety, that Gabapentin has a black box warning for suicide risks. After our encounter, Rau and/or the residents reported me to psychiatry. Although I was offended and the psychiatrist literally told me he didn’t understand why I was referred, he was incredibly helpful in helping coordinate my care. There may be some good practitioners (AMAZING nursing staff) here but if you need thoracic surgery and don’t want to be treated like total garbage, I recommend...

I have been blessed to be treated with incredible friendliness, attentiveness, professionalism, and senses of humor by the wonderful valets, receptionists, techs, nurses, P.A.s, and doctors at the University of Minnesota over the past few months. Every day I walk in smiling because I know I'm in the best hands and am greeted with the warmest smiles. They've become such an important part of my life and I can't say enough good things about them. This says a lot because I'm not a big fan of traditional medicine.

I am so thankful for the wonderful radiation oncology team. They have given me the best care and have always done it with a smile and genuine concern for my health. My oncologist, Dr. Lee, and P.A. Dawn Jenniges, are the sweetest people, so knowledgeable, and don't practice the typical assembly-line care. That makes a huge difference, especially for people who may be facing terminal or very serious cancers. They are the epitome of "good bedside manner." They never rushed our visits. It's been fun getting to know them. My radiation techs and physicists are so friendly and sincere. Rob, John, and Kristin greeted me warmly and explained everything on my first day and Kristin and Ethan have been with me almost every day since. They are phenomenal! Tony, Liz, Anne, Kate, Laura, Kaylen, and Sheila have been wonderful, too. I'm going to miss them all. Stacy and Aleeta are the receptionists and have been stellar since day one. I always looked forward to their smiling faces and sweet personalities each morning. Even the valets there are amazing (I'm especially going to miss seeing Casey and Gaylon!). I can't say enough good things about everyone there and I'm so thankful to have top-notch medical care so close to home. Over the past 6 weeks, I've gotten to know them all very well and they've been with me through what could have been a very difficult part of my life. I am blessed beyond measure!!!

THANK YOU to everyone there for being so wonderful. I'm going to miss you and hope that the next time we meet won't be a scheduled...