In my opinion - - -

I have gone here a total of 4 times within the past month to this location at the Midtown Global Market. Every time I leave, its such a frustrating disappointment! There is always things wrong on my order and the food quality is nowhere comparable to the taste and quality at the other locations. I am a pretty forgiving person seeing that it took me 4 angry experiences to have to say something. I even worked for them for a few years so am very familiar at how this food needs to taste. I am curious as to why there isn’t management here or to talk to level out these awful experiences. Me having Latina in my background I understand accents and can decipher through what’s being misunderstood. This was just complete neglect on their end! I ordered over lunch today and the order was repeated and clarified 3 times before the food was even paid for. This is because I was telling her my last order was incorrect from the other day, so she assured me that my food will be correct this time. The women preparing my food do not understand nor speak English, which isn’t an issue as long someone else can translate being that I don’t speak Spanish. So while they were giving me the food I specified the food requests once more and they said yes once again. I asked for ingredients to be removed for an allergy concern and toppings to be added which they charged and I paid extra for…..and of course the order was incorrect on both items! I ordered a burrito and a torta. The burrito was dry and didn’t include the extra toppings I asked for. I asked for no tomatoes for my allergy and there were tomatoes. I was on lunch and did not have the time to go back and wait for them to remake anything. Not only was it incorrect but I traveled two min away to Abbott hospital and my food was cold. EACH TIME I have ordered from this location (4 times) my food was cold by the time I got back which again is a two min commute back. But when I order food from the other locations I will travel farther than 2 min away and my food will still be hot by the time I get home. This was again a complete waste of my money, my time, my lunch, my energy and just overall makes me hate coming there overall. I won’t be back period.

Poor taste, poor customer service, poor customer satisfaction