Urban Skillet Riverside — Restaurant in Minneapolis

I was really looking forward to trying this burger spot out for the first time today. After experiencing it I have come to regret giving it a try in first place. Here are my reasons why:

No transparency with what is included when you get a burger. They have sign taped at the front that says that you get small fries and can of soda as complimentary for guest. I wasn't aware of this at that moment until I saw someone check his order and tell the cook that they forgot to give him fries. So if you don't personally ask for what is supposed to come complimentary to any burger and wrap like the sign says they don't address it. Until you get your meal and say I never got my complimentary fries or drinks. Then you get this feeling that they are hoping that you don't catch it and play it off like it was just nothing. Terrible business practice.

2.The original skillet burger has went up from $12.50 to $15.50, but if you get pick up through DoorDash or grubhub it is the $12.50. I wonder if they will purposely not include fries and canned drink like their sign says, just to see if they can get away with it for those that are doing pick-ups.

The burger wasn't fully cooked and the middle had some tough chunks to bite through. I forced myself to finish it after spending $24 on burger and sweat potatoes fries it only made sense.

Conclusion: I will NEVER come here again or recommend this to anyone I know. I hope they turn things around and do better job if not for customers sake for their own...

Okay here we go, I love the food. The food is honestly the best part about this place. The cooks are awesome. I come here probably 2 to 3 times a month. No question I love the food. But oh my lord is the service bad. On multiple occasions I’ve been in the process of ordering and paying for food and the main cashier will straight up leave the interaction/transaction and start helping someone else — which makes the whole process take longer. I’ve also been told a few times that they were too busy to take any orders over the phone and will show up 5 minutes later in person and it’s pretty much empty inside. The cashiers hands are also filthy. The screen they place the orders on is covered in grease marks and smudges and he doesn’t clean his hands in between grabbing food items for people and touching the screen and/or handing you things. He’ll go directly from touching the nasty screen to making a beverage for someone. It’s disgusting. He also will answer the phone and blatantly ignore you while he talks to someone in front of him. I honestly have never seen someone be so bad at...

Well its been a little over 18 months I've been grabbing food here off and on. Sometimes your food comes with fries, other times it doesnt. The prices haven't seemed to change since I was going there either. Anyways went to stop in and see if a burger came with fries today and they did not so I chose to leave. Someone claiming to be the owner came out, told me he was the reason there's any confusion and that I could come back inside and my order would come with fries this time. I explained how I've been stopping in and sometimes the $15 burger comes with fries and sometimes does not and asked if they're just going to stop messing with customers which the man didnt answer. So as I turned to get in my car and go somewhere that fries come with the meal and without the games, the man claiming to be the owner said "you can not come back". I understand shady practices and dont really care anymore. But if you're going to follow me around and invite me to not come back then the rest of your customers should probably be aware of how you've been conducting business for a good long...