Smoothie King — Restaurant in Mobile

I am not sure if I have ever experienced customer service that was this bad. I go in the drive thru during business hours and the recording plays letting me know that an employee will be with me in just a minute to take my order. A girl says, "we are closed". I said, "did you all change your business hours?" She says "no, we are just tired so we are closing early because we had people call in today so there is only two people here." I then asked her for management or owner's contact info and she ignores me. I pull up to the window and she tells me they are closed and to get out of the drive thru or she will call the police. I told her that was fine. I just need the contact information for management and she tells me. "I ain't giving you that." I said okay, "I will get the information from public records. What is your first name?" She tells me, "ain't giving you that either." Another employee comes to the window and says "Hey, I know you! You come up here yesterday?" I said, "No, that wasn't me." She said, "oh, like the other day?" I said, "no, but I am a regular customer." and she walks off. I then stay in my car while I am looking up the owner's information on Secretary of State and a total of 3 employees and what seems to be one of their young children, all leave and lock the store 25...

Just terrible service, I ordered in the drive through & they got my order wrong. So I went inside to tell them how they forgot to add chocolate to one of my orders, Spent almost 40 bucks on 4 smoothies. Anyway, They used the same one that I brought inside. My smoothie was so watery & disgusting. So after running errands I went back to inform them how nasty my smoothie was. I asked to speak with the "so called" manager. She said she was the manager. Ok, but was very rude & disrespectful. She did absolutely nothing to make it right. Also, she allowed another worker to be very disrespectful as well. The Point to this is if they can't appreciate your business, dont go to them. Let it go under. I've been going to this location for years & NEVER was treated like this. I wouldn't waste my money here at...

7/30/2023 Bad customer service that I have never had with smoothie king. Poor employee training with customer relation. Not recommend this location. I have told to my business friends, customers and sports friends not going to this location to be treat poorly. Stay away from this store personally I won’t buy any drink from them at all

= Satisfaction 1 STAR

8/9/2023 15:45 pm

7/31/2023 10:19 AM - Response from the owner = Owner quick responded quickly as expected. As a business owner I would like to give a thumbs up of quick action. Hopefully, focus on how employees serve customers with respect that’s how I and my employees treat my customers as well. Everyone deserves a second chance. I would like go back for a great drink. Good luck to you & your family.

= Satisfaction...