Chipotle Mexican Grill — Restaurant in Monroe

Chipotle 10-13-25 I visited the Union Township location in New Castle, PA this evening for a carne asada bowl. I was told there would be @ 5 minute wait for the carne asada. I said no problem. While I was waiting I observed 3 employees, a male who was busy preparing the carne asada and 2 females. One of the females was on her phone and the other was chatting up the boy fixing the asada. I also noticed that the trash was overflowing and the tables were dirty and in need of busing. I asked the girl talking to the boy if she wanted me to bus the table while I waited. She thought I was serious. I also mentioned that the garbage was overflowing. She replied, that wasn’t her job and that she wasn’t doing that. She said that they shouldn’t have to do that for the money they got paid. From what I could see she was getting paid to stand around and talk to other employees while they were working and distract them from it and make me wait longer for my order. Speaking of my order, I asked for a side of the red chimichurri and was told they were out. I guess making more of that wasn’t in her job description either. Also the rice was undercooked and crunchy. All and all not a good experience and probably...

It's a solid spot! I've been there a couple times, and the food has always been pretty solid. My trip today, I mistakenly ordered a burrito instead of a bowl, and they very graciously remade it from scratch! This is a HUGE relief for me as I can't eat wheat/gluten (Celiac disease), and finding places to eat safely is tricky as a result. The people there were very nice about the whole thing despite it being my fault. The food has always been fresh and well made too, better than some nearby competitors in my opinion. I think this is going to be a regular spot for me!

UPDATE: Every time I've gone they're done an excellent job. I've forwarded that information via their review system as well. I'd definitely recommend them still, great food!

UPDATE 2: It's been a while since I initially posted this review. This Chipotle in particular is a staple for me now, they have not wronged me and their food has always been fresh and hot with good portions. However I tend to go around 12PM regularly, so that could be part of it. Overall, THIS is the Chipotle to go to in my book, they have always whipped out some seriously good food and I appreciate...

Had a horrible experience and WILL NOT be back! I placed an online order for pickup for 5:40pm and expected to wait some time as it is a brand new location. Although after waiting fifteen minutes, I asked two separate employees if they could locate my order or had a status and both stated they “did not know and were backed up.” I knew they were busy so decided to give them the benefit of the doubt and waited another 10 minutes. Finally, went to the register and asked the cashier where my online order was. She retrieved it from a shelf in the back where it had been sitting for some time. Upon handing me the bag, I could feel that my food was not hot nor fresh. I told the cashier I would not be paying almost $30 for cold food that has been sitting and asked for a manager in which she stated she was the manager. I continued to ask for a refund instead where she told me that I’d need to wait in line next time. What happened to prioritizing customer service? You don’t pay $30 for...