McDonald's — Restaurant in Mont Belvieu

I work late hours and this is the only place open (10pm to 12pm) near to where I live. The last few times I stopped there during that time frame the food wasn't fresh at all and had clearly either sat there all day or wasn't cooked properly. On my most recent and probably last visit, the nuggets were as solid as a rock on the outside and the chicken was chewy like leather and the fries were soggy and cold. This was probably the worst McDonalds meal I've ever had in my 47 years. Some of the nuggets were almost a whitish color and cold while others were brown and semi-warm (It was a 20 piece so what came to mind was maybe several had sat "somewhere" all day and "some" more were cooked to add up to 20? IDK). I wish I would have taken photos but I was so disgusted with the taste and the fact that I just threw money away, I tossed it in the trash. Maybe this is some fluke event at this store but I would suggest that instead of just counting wrapped packages in your bag, you might want to check for freshness (if there is a way) before you leave. I was already home when I opened my "meal" and wasn't getting back out...

I came in this location off Hwy 146. The girl placed my order on the self order computer kiosk. They then I guess made my order and gave it to someone else. They asked what # am I and I had no idea. I just ordered not 4 mins ago. The girl then asked what did I order, I said you dont remember?? You took my order just 5 mins ago, who did you give my order to?? This girl was dumb as a brick. Then the manager asked what did I order, I told him and then he proceeded to tell me there is nothing on the screen that had been ordered ready to give out. I was like WTF, just give me my food. Then the manager asked again, what did I order, I was like WTF seriously? I just told you 30 seconds ago. These employees are a joke, they dont even want to take your order but make you place your order from the Kiosk. This happened March 8 at about 6:30 pm. I never got my food, the manager opened the cash drawer and handed me 10 bucks because I asked for...

My parents stopped at this location on a Friday evening a couple of weeks ago. After paying for 3 meals, which was a total of 41.25, they only received two of the three meals they ordered. She called the restaurant after driving home and told them that she did not get one meal, which was 15.00. The young man wrote her name in the book and told her the next time she came in to let the manager know and she would get her meal. I stopped in this afternoon after church to get her meal and was told by a manager that she should have brought the food back. Tell me how she could do that when they never recieved the food? The manager then proceeded to tell me that they could give me 10 peice chicken mcnuggets instead. Really? That's a major price difference. I told her no thank you and that their customer service needed alot of work done. Then proceeded to leave. If you stop at this location, make sure to double check your order...