Wharf Chocolate Factory — Restaurant in Monterey

Really disappointing experience here by both employees as they tried to scam us by overcharging then yelled at us for asking questions.

First employee had to redo our order five times, everything was being charged together but we needed separate bags and the employee seemed to struggle with this, we asked if she was ok and she said she just gets easily confused. Perhaps she was new, but she was apologetic. She provided the total price and then we asked if we could add a small amount of chocolate covered almonds. She gave us more than twice what we asked for though we asked her to lessen the amount. We asked her to remove the almonds and provided payment for the original price. She cancelled the whole transaction and kept trying to add the chocolate covered almonds though we stated multiple times we no longer wanted them.

A second employee, an older male, attempted to assist and then re-rung up our transaction but it was $12 more than what were we told by the first employee. When we asked why the price was different though we removed items, we were told it is what it is. When we asked if the transaction was purposely cancelled to charge us more because of an error, the male employee yelled he didn’t care and had other customers to attend to.

I’m sure their products are decent but I highly recommend getting clear price points because they will shift without rhyme or reason and advise weariness as they do not seem to value their customers especially if they ask questions or prefer the items they request instead of what the employees decide they...

My husband and i walked in to the store. O told my husband that it smelled like burnt carmel popcorn ( my husband love carmel corn) and he bought some. So we walked out and i mentioned to him the popcorn looked burnt. I tried a piece and it was burnt. We had paid 9 dollars for a small container. I went in and talked to a blonde haired girl and let her know the pocorn was burnt. I told her i came in earlier and it smelled of burnt popcorn and do they clean the conrauner after rhey burn rhe popcorn. Then a dark haired girl proceeded to say yes every night. Then the blonde hairered girl asked me if i want my money or replace popcorn. I said id like to replace the popcorn. She says they have a new batch. So she lets us taste a couple and they were fine. She rhen puts the container of popcorn we beought back in back into the tray . I dint catch what she had done. We walked out and had a couple and it was worse then rhe first batch. I then had realized she had put our popcorn back in the so called fresh batch. I got my money back. Frustrating part is there is no number to call to speak with anybody about it. So heres my review. Pretty store well kept dont...

I recently tried a peanut butter cup from Wharf Chocolate Factory at Old Fisherman’s Wharf in Monterey, and it was a huge disappointment. The chocolate was dry, lacking any smoothness or freshness, and the peanut butter filling was equally dry and hard, almost as if I were biting into something expired. Instead of being creamy and indulgent, it was unpleasant and difficult to eat. Honestly, I would have been far happier with a simple Reese’s Peanut Butter Cup from the grocery store. For a specialty confectionery shop, I expected much higher quality. Definitely not worth the price...