Jimmy John's — Restaurant in Montgomery

Comically bad service. I love Jimmy John’s, but this is by far the worst one I’ve been to. It’s a waste of everyone’s time and the existence of this store is damaging to the Jimmy John’s brand.

They close 7 hours early seemingly every day. Google maps says they’re open until 9pm — but they seem to close around 2pm. I’m new to this area and this caused confusion and disappointment my first two times attempting to go there Apparently they don’t have a delivery driver. I live ~6 minutes out and I called in to ask how far out they delivered — for whatever reason they don’t accommodate. They have a sign on the front door that says they’re available on uber, but if you check the uber app it says unavailable. I ordered over the phone and said I’d be there in 15 minutes; when I got there — they hadn’t started on the order and the employees were sitting around a table kicking back with no other customers in the store, and seemed mildly annoyed / surprised that I actually showed up. Their drink machine was broken (?? but whatever) — they didn’t bother to tell me this over the phone where I placed an order for a large fountain drink. They told me in the store in an awkward way after I picked up the cup and started heading towards the machine. What’s more - they had a limited selection of canned drinks — typically there are many options including bottled drinks. They cut my sandwich even though I didn’t ask for it. Somehow, with everything else, they managed to ALSO mess up the food. Not everyone wants their sandwich cut — you can’t uncut a sandwich — but you can always cut it. This is a personal preference but it just doesn’t make any sense and speaks to their general incompetence — I’ve never had to specify that I DONT want the sandwich cut like what are we even talking about?

In my opinion, whatever’s going on at this particular Jimmy John’s is too far gone — if I was corporate I’d conduct a thorough review, after which point you’d likely find many more problems than I did in my brief experience, then I’d shut the store down and save everyone...

I am giving this 5 stars for food, service, and atmosphere. However, on this visit you only get 2 stars overall for playing an April Fools' joke on me. Here is why. Yesterday, I received an email letting me know that the Mobile Mondays were back. I could redeem a reward for $1 off my mobile order every Monday in April. So, I went to the web and logged into my JimmyJohns account. There was the award, I clicked on it and made my order. When I got my email receipt, the $1 was taken off my order.

Subtotal: $11.00 Redeemed: $1 off Reward ($1.00) TAX $1.10 Total: $11.10 Google Pay XXXXXXXX: ($11.10)

When I got there, I checked to see if my sandwich was ready, it wasn't out amongst the rest of the sandwiches that were bagged and ready to go. A pleasant young lady asked if she could help and when I told her my name, she retrieved my sandwich and told me I owed them exactly one dollar. I looked at my receipt on the bag and sure enough, it said I owed one dollar. I knew it was futile to argue with the young lady, so I gave my dollar to free my lunch from captivity and made a mental note to let you all know. It is either a April Fools Joke or a the ultimate bait and switch. I made my purchase and was debited what I thought was an agreed upon price, but in order to get my sandwich, I had to give back the $1 reward.

Bottom line: This wasn't right. If you all were not participating in the reward program, then your online ordering system should have reflected this. I know it is only one dollar, but it is the principle of the matter. I didn't see a way to send this in a more private mode or...

I placed an order yesterday evening, 08/24/25, with a pickup time between 6:15 pm -6:30 pm. I arrived to pick up my order around 6:20 pm, and the door was locked. The closed sign was on. Lights were off. And when I called, the number rang a few times and went to a busy signal. Yet, my order was able to be placed, I received a confirmation email (37617503663849475), no one contacted me to say you were closing earlier than the 9 pm stated time on your site (despite having my contact info in the order), and my card was charged ($38.30). Today, 08/25/24, your website states you are open, I attempted to call again to reach someone, and again it rang a few times before going to a busy signal. How does one get reimbursed for goods not received? Incidentally, we attempted to patronize your location once before without ordering ahead, and found you to be closed during stated...