KFC — Restaurant in Montgomery

This KFC messed my order up the last time I went there. I called the manager that day and spoke with her when I got back to work. She told me she would write my name down on a board and the next time I came there they would fix my meal. I don't go to that side of Montgomery a lot anymore. So when I finally went there, first they didn't have my name on the board. Second the manager on duty told me that she wasn't there a couple of months ago so she could not replace the order. She just gave me two sides and said that's all she could do. I was not happy with the way I was treated. I mean I wouldn't lie just to get a free 5 buck meal. So I don't see why they couldn't fix it. They actually messed both my daughter and my meal up and all I was asking was for mine to be replaced. Was very dissatisfied with this store and will be calling the corporate office to tell them how I was treated. My meal at another KFC was completely messed up a few weeks ago and really appreciated the way the manager of that store treated me. She told me to take a picture of my order, she knew I was back at work and would have to eat some of the food. I took a picture of my order and went back to the store a week later. The manager went above and beyond to make my meal...

The staff at this location has to be the absolutely worst group of people that I've ever seen at a KFC. Today the customer service was absolutely terrible. I was rushed at the drive thru, then told to wait for my food in the front and then they didn't get my order correct. I went to the door to tell them about it and the lady looked at me and then finally says get BACK IN LINE. When she could have help me at the door. It wasn't a covid policy when she came to the car to give me my food with a nasty frown on her face. So why couldn't she come back to the door? No matter when you go there the staff is super rude and it's never a good experience. Last time before this all the staff was outside smoking and telling people they were closed. Yeah, I'll help myself by not going back and sharing my experience at that location. I will be giving my business to everyone else on that road but definitely not KFC. I hope people see this comment and go to another location and be valued as a customer. We aren't aware of the staff's personal issues and would rather not experience the...

I love kfc so much i use to always just 5 star them but this one here on zelda has me conflicted... customer service is hit or miss depending on whos working and well as the food. To make a long story short i live across the street and some days they are 5 stars hands down and other days they make me want to crash into the building lol which i would never do but it would certainly pass through my mind but then I'd be like mmmm better not. I never had a problem with the food tho at this location.

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